Supercharge your Agile projects with ServiceNow

Explore the scrum framework within agile project management, including roles, ceremonies, artifacts, its history and purpose, and the Agile Manifesto's emphasis on collaboration to deliver value.

Trace scrum's origins to the early 1990s, when Sutherland and Schwaber drew on lean development. Its rugby-inspired name signals teamwork delivering value, while the 2001 agile manifesto shaped modern practices.

Explore the Agile Manifesto's four values—individuals and interactions over processes, working software over documentation, customer collaboration over contract negotiation, and responding to change over following a plan—in scrum.

Scrum's key elements—roles, ceremonies, and artifacts—drive collaboration and transparency, as the product owner sets the vision, Scrum Master facilitates, and the team delivers increments through the product backlog, sprint backlog, and increment.

Lead the product vision to align with strategic goals and customer needs, collaborate with the team to refine requirements, and prioritize the backlog to maximize value for customers and stakeholders.

The Scrum Master acts as facilitator, coach, and servant leader, organizing sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove obstacles and uphold transparency with the product owner.

The development team collaborates cross-functionally to deliver increments and meet the definition of done, making collective decisions on estimation and backlog refinement with the product owner and scrum master.

Drive sprint planning by establishing goals, refining product backlog items, and creating a realistic sprint backlog through collaboration among the Product Owner, Scrum Master, and Development Team to deliver value.

Lead the team through a timeboxed daily stand-up to share updates, identify obstacles, and align efforts toward sprint goals with ongoing collaboration and accountability.

Demonstrate the completed increment, gather stakeholder feedback, and adapt the product backlog during sprint review to ensure the product delivers value and aligns with the vision.

The sprint retrospective, a post-review Scrum ceremony, fosters continuous learning by reflecting on the sprint, identifying improvement opportunities, and creating SMART, actionable plans with the Scrum Master’s facilitation.

The product backlog is a living, dynamic, prioritized list of features, user stories, enhancements, and fixes that guides the product vision and sprint planning.

Learn how scrum artifacts form the product backlog, including epics, user stories, acceptance criteria, tasks, enhancements, and defects, and how they connect to sprint planning and backlog maintenance in ServiceNow.

The sprint backlog captures the committed product backlog items, including user stories and tasks with estimates, providing a clear, actionable plan for the sprint and daily progress visibility.

The increment is the final scrum artifact that delivers a tangible, potentially releasable piece of the product, built from completed backlog items within a sprint and integrated with prior work.

Discover how to measure agile success with velocity, sprint and release burndown charts, and cumulative flow diagrams in ServiceNow, while tracking team happiness to boost performance and forecast future work.

Celebrate your progress by recapping scrum roles, events, and artifacts—product backlog, sprint backlogs, burndown charts—and apply adaptability and continuous improvement to user stories, estimate work, and deliver value.

Explore kanban, agile method for visualizing and managing workflow, with principles like visualizing work, limiting work in progress, managing flow, and metrics such as lead time, cycle time, and throughput.

Visualize work with Kanban boards, limit work in progress, manage flow, make practices explicit, and pursue continuous improvement to boost agility, productivity, and quality.

Visualize work with a Kanban board to map the team's workflow, status, and priorities. Identify bottlenecks, allocate resources, and drive continuous improvement or kaizen through greater transparency and collaboration.

Limit work in progress in kanban to boost focus and reduce multitasking. Identify bottlenecks, manage capacity, and sustain continuous improvement for higher quality output.

Optimize Kanban flow to deliver value faster by visualizing work, monitoring lead time, cycle time, and throughput, identifying bottlenecks, and balancing demand and capacity for continuous improvement.

Continuous improvement, or kaizen, drives agile and Kanban by visualizing work, managing flow, and limiting work in progress to reduce waste and increase value for customers, using metrics and retrospectives.

Explore how a Kanban board visualizes a team's workflow, tracks progress, and improves collaboration, using columns, swimlanes, and work in progress limits in ServiceNow.

Design a Kanban board that reflects the team's workflow and promotes collaboration. Establish stages, columns, and WIP limits, then regularly review and adjust to prevent bottlenecks.

Integrate Kanban with agile methodologies to boost visibility, efficiency, and collaboration by visualizing work on Kanban boards, limiting work in progress, and managing flow. Adopt Kaizen and continuous improvement.

Identify opportunities for Kanban implementation by visualizing work, limiting work in progress, managing flow, and pursuing continuous improvement while assessing your current project management methods.

Explore key Kanban metrics - lead time, cycle time, work in progress, throughput, cumulative flow diagrams (CFD), and item age - to drive data-driven improvements and optimize agile workflows with ServiceNow.

Master Kanban to optimize flow by visualizing work, limiting work in progress, and tracking flow metrics; design boards that enable agility, collaboration, and steady delivery of customer value.

Discover how the ServiceNow platform enhances agile development by going beyond IT service management, streamlining workflows, boosting collaboration, and delivering game changing features for agile teams.

Explore agile project management on the ServiceNow platform beyond IT service management, highlighting its versatility, automation, custom apps, and cross-functional collaboration to align with strategic goals.

Explore ServiceNow Agile Development 2.0's seamless platform integration, centralized visibility for cross-functional collaboration, and a customizable backlog with Scrum and Kanban support, enabling real-time monitoring, analytics, and continuous improvement.

Learn to kickstart agile projects in ServiceNow by assembling teams and roles, creating and scoping new projects, and customizing agile board settings for Suntech Solutions.

Discover the out-of-the-box agile roles in ServiceNow agile development 2.0, including scrum user, scrum admin, scrum master, and product owner, with read-only to stories, backlog, releases, and full management.

Set up a ServiceNow Agile project team by creating the Solar Synergy Dev Team, assigning developers, a manager, a product owner, a scrum master, and a business stakeholder.

Define a product in ServiceNow agile development by creating solar power monitoring named Service Synergy, assigning product owner Aileen Morton, and saving application model to link releases and epic stories.

Apply agile principles in ServiceNow to streamline project management, enhance collaboration, and deliver value to stakeholders by creating and managing user stories, backlogs, sprints, and retrospectives.

Discover how to craft compelling user stories, prioritize backlogs with the Moscow method, estimate effort with story points, and plan sprints to deliver value to stakeholders.

Craft compelling user stories using a user persona and the 'as a user I want feature so that benefit' template, with clear acceptance criteria and testability in ServiceNow.

Learn how to create and prioritize a product backlog in ServiceNow’s agile board, define filters, assign stories, and use the Moscow method to power sprint planning.

craft epics and user stories in ServiceNow agile development, linking products, themes, and acceptance criteria to manage real-time solar energy production and energy consumption tracking through sprints.

Create a second epic for energy consumption tracking, add three user stories with acceptance criteria, assign developers, and link epics for real-time energy production monitoring in ServiceNow.

Define and prioritize the synergy product backlog in ServiceNow using the agile board to plan sprints, track progress, and drag to reprioritize stories with story points and acceptance criteria.

Learn to assign story points in ServiceNow using Fibonacci sequence and planning poker, updating backlog stories to improve effort estimation forecasts and sprint planning.

Collaborate in sprint planning to prioritize backlog items by value, complexity, and dependencies. Create a two-week sprint in ServiceNow, assign story points, monitor capacity, and avoid overcommitment.

Track sprint progress with time-boxed daily standups using ServiceNow visual task boards, assign teammates, and drag stories while using labels and scrum tasks for work in progress and tasting tracking.

Master backlog management and prioritization by refining user stories, backlog grooming, and creating a prioritization framework that aligns value, risk, and customer needs to maximize project outcomes.

Discover how ServiceNow agile development supercharges projects by streamlining workflows, enabling collaboration, tracking progress with user stories and sprints, and agile metrics for continuous improvement.