The Complete Salesforce Certified Business Analyst Course

I attained the Salesforce Certified Business Analyst Certification on the first day of its release to the public - July 11, 2022! 

Now I want to teach you how to pass this certification as well.

Be one of the first to attain Salesforce's newest certification - the Salesforce Certified Business Analyst exam.

In this course, I fully prepare you for this certification exam.

Salesforce Business Analysts understand business needs, capture requirements, and collaborate with stakeholders to develop Salesforce solutions that drive business improvements.

I have worked professionally on the Salesforce platform over the past decade, and have taught Salesforce online for over seven years. In fact, I am the best-selling Salesforce instructor in the world.

I have structured this course after the Salesforce Certified Business Analyst Certification Exam Guide.

You will find individual sections devoted to each of the six knowledge areas of the exam guide, which include:

• Customer Discovery

• Collaboration with Stakeholders

• Business Process Mapping

• Requirements

• User Stories

• User Acceptance

I provide you with real-world scenarios and ample resources and hands-on experience to learn all of the learning objectives on the exam.

NOTE: To register for the Salesforce Certified Business Analyst Exam, you are not required to hold any Salesforce Certifications. That's right - there are no pre-requisites for this exam - so this can now be your first Salesforce Certification!

By the end of this course, you should attain the following knowledge:

• Familiar with the Salesforce implementation lifecycle.

• Understand Salesforce environment best practices.

• Gain experience in a given industry environment.

• Understand facilitation and documentation techniques.

By the end of this course, you should attain the following skills:

• Plan discovery activities based on key stakeholders.

• Map business processes, elicit requirements and write user stories.

• Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.

• Apply strong analytical and problem-solving skills.

By the end of this course, you should possess the following abilities:

• Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.

• Become a trusted advisor with key stakeholders.

• Break down complex business processes into manageable steps.

• Evaluate and recommend Salesforce features as part of solution design.

Please note that a candidate for this exam is not expected to know or do the following:

• Change management

• Managing project

• Building ROI

• Developing custom code

• Designing technical solution

• Ongoing administration of tools, product ownership

• Legal and compliance issues

Typical job roles of a Salesforce Certified Business Analyst candidate may include:

• Business Analyst

• Consultant

• Business Systems Analyst

• Product Owner

• Platform Manager

• CRM Manager

• Business Process Specialist

• Business Operations

• Salesforce Administrator

• Business Excellence Leader

Get started today toward attaining your Salesforce Business Analyst Certification!