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Root Cause Analysis Toolkit: Practical Problem-Solving Tools
Highest Rated
Rating: 4.6 out of 5(91 ratings)
2,313 students

Root Cause Analysis Toolkit: Practical Problem-Solving Tools

Choose and apply 5 Whys, Fishbone, Pareto and Cause-and-Effect Matrix tools to investigate and prioritise root causes
Highest Rated
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],

What you'll learn

  • Frame a problem clearly and distinguish symptoms, possible causes and evidence.
  • Use 5 Whys to investigate a focused cause-and-effect chain.
  • Build a Fishbone diagram with relevant categories and stakeholder input.
  • Apply Pareto analysis to identify where problems or effects are concentrated.
  • Use a Cause-and-Effect Matrix to compare and prioritise possible causes.
  • Select the right tool and translate its findings into corrective actions.

Course content

4 sections • 16 lectures • 49m total length

  • Introduction3:08

    In this video, we will introduce you to the course, what we will cover and the purpose of this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

Requirements

  • No previous root-cause-analysis or Lean Six Sigma experience is required.
  • Templates are provided; standard office or spreadsheet tools are sufficient.
  • You may bring a recurring workplace problem to examine during the course.

Description

Recurring problems are rarely solved by treating symptoms. This practical toolkit course shows you how to structure a problem, investigate possible causes, test evidence and use recognised root-cause tools to identify corrective action.


You will learn when and how to use 5 Whys, Fishbone diagrams, Pareto analysis and the Cause-and-Effect Matrix. Each tool has a different purpose: some help a team explore possible causes, some reveal where the greatest effect occurs and others help prioritise causes using agreed criteria. The course explains how to choose the right tool rather than forcing every problem through the same method.


Practical demonstrations show how to prepare, populate and interpret each tool. Templates are included so that you can focus on the analysis and discussion rather than building documents from scratch. You will also learn how to involve relevant stakeholders, separate facts from assumptions and translate findings into actions that address the cause of the problem.


This toolkit course is focused on hands-on use of individual problem-solving tools. It complements the broader Root Cause Analysis certification, which provides a more extensive end-to-end treatment of the discipline.


By the end of the course, you will be able to select and apply an appropriate root-cause tool, explain the evidence behind the result and prioritise practical corrective action.

Who this course is for:

  • Quality and continuous-improvement professionals investigating recurring problems.
  • Process owners and operations managers responsible for corrective action.
  • Business analysts and project professionals facilitating problem-solving sessions.
  • Team leaders who need practical, repeatable root-cause tools.

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