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Root Cause Analysis: 5 Whys, Fishbone & CAPA
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What you'll learn
- Learn to perform a complete Root Cause Analysis using 5 Whys and Fishbone tools.
- Identify true root causes and avoid weak, people‑focused explanations in RCA.
- Write strong, audit‑ready Corrective and Preventive Actions that prevent recurrence.
- Apply RCA tools to real‑world BRCGS and ISO scenarios with confidence.
- Understand how to gather evidence, analyse issues, and build logical RCA chains.
- Use structured RCA methods to solve quality, production, and compliance problems.
- Verify the effectiveness of CAPA actions using audits, checks, and data.
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Course content
7 sections • 12 lectures • 38m total length
Requirements
- No prior Root Cause Analysis experience is required — this course is beginner‑friendly.
- No auditing or BRCGS/ISO background needed; all concepts are explained clearly.
- Basic understanding of workplace processes (production, quality, operations or admin) is helpful but not essential.
- Access to a laptop, tablet or phone to view the lessons and download the templates.
- Optional: A real workplace issue you’d like to analyse using the tools provided.
Description
Root Cause Analysis (RCA) is one of the most essential skills in quality, auditing, and continuous improvement — yet it is also one of the most misunderstood. This course gives you a clear, practical, and professional approach to identifying, analysing, and eliminating the true causes of problems in any organisation. Whether you work in food, packaging, manufacturing, healthcare, logistics, or service environments, the tools you learn here will help you solve issues more effectively and prevent them from returning.
Designed and delivered by a certified Lead Auditor and BRCGS auditor, this course breaks down RCA into simple, actionable steps you can apply immediately. You will learn how to use the 5 Whys, Fishbone Diagram, and other core RCA tools with confidence, and you’ll understand how to avoid the common mistakes that lead to weak investigations and recurring non‑conformities. Each lesson is short, focused, and built for real‑world application.
By the end of the course, you will be able to conduct structured investigations, support CAPA processes, prepare for audits, and contribute to a stronger culture of problem‑solving within your organisation. Whether you are new to RCA or looking to strengthen your existing skills, this course gives you the clarity, confidence, and practical tools to deliver meaningful results.
Who this course is for:
- Quality professionals, supervisors, and team leaders who want to strengthen their Root Cause Analysis skills.
- BRCGS, ISO 9001, ISO 13485, or other audit‑facing staff who need to produce strong, audit‑ready RCA and CAPA.
- New or aspiring auditors who want to understand how RCA is evaluated during audits.
- Production, operations, and technical staff involved in problem‑solving, investigations, or continuous improvement.
- Anyone who wants a simple, practical introduction to 5 Whys, Fishbone, and CAPA — no prior experience required.