Communication & Feedback Skills

Communication is our ‘lifeblood’ and that of our organizations. Its effectiveness depends on communication and feedback channels, the way information is presented and quality of its content. Employees exchange information with people inside and outside the organization through various types of formal and informal forms of communication and feedback. These are used to express views, share problems, take decisions, negotiate, resolve conflicts and improve productivity etc. Many people lack good communication and feedback skills but just by writing or speaking, they presume that the other person has understood the message. Feedback makes communication effective by reporting back whether the message was understood rightly, thus making it a two-way process.

A very vast issue-making effective communication, feedback and right decisions a way of life, is covered through 126 real life experiences in a very simple story telling style for easy grasping by all. This is backed by theoretical knowledge and opinions of some of the best authors across the world in their published books. It will benefit everybody- students; workmen, managers and top executives in all types of organizations. The learnings are relevant for individuals, families, organizations, nations and the society world over.

This course is based on research by the author Dr. Rakesh Jain on Feedback Management Skills for Decision Making in industrial organizations. His experience of over 39 years in private, public sector and government organizations has made the course very relevant. This followed by teaching MBA and engineering students besides engineers in industries has enriched the course further. To make it highly useful for men and women from diverse backgrounds, education and cultures etc. author has used very simple language and also referred to his research findings and news items etc.