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How to re-start Hotels & Restaurants post crisis
Rating: 4.3 out of 5(23 ratings)
6,986 students

How to re-start Hotels & Restaurants post crisis

learn how to respond in crisis with Digital Marking, operation redesign, communication strategies & access to resources
Created byHotel Management School Your learning Partner, Manish Gupta, TA eHMS
Last updated 8/2024
English
English [Auto],

What you'll learn

  • Step by Step Approach to re-open business
  • Tips on Revenue Management Post COVID
  • Guidelines on Cost Management for Hospitality Post Lockdowns
  • Cash Planning and Management
  • Digital Marketing Tips during and Post Pandemic

Course content

6 sections • 19 lectures • 1h 45m total length

  • Introduction2:17

    Learn a step-by-step strategy to reopen hotels and restaurants after a crisis, focusing on identifying new business, cost management, and leveraging technology to redefine operations for domestic recovery.

  • FREE RESOURCES0:05
  • First Step - Understanding Environment - Customer Expectations8:49

    Understand the new environment and customer expectations as hotels and restaurants reopen, with a hyper-local focus, heightened hygiene standards, and new payment and tech practices shaping post-crisis hospitality.

  • First Step - Understanding Business Environment- Importance of Hygine and Safety5:51

    Learn how hotels and restaurants must implement strong hygiene and safety practices, SOPs, audits, guest and staff health measures, and revised procedures to reopen post crisis.

  • First Step - Understanding Government Response and Identify Alternative Revenue5:16
  • Checklists for Re-opening and Hygine Practices0:04

    This Lecture contains some checklist for re-opening and guidance issued in India and SIngapore for reference.

    Pls follow local government guidelines for location specific requirements

Requirements

  • Basic understanding of hospitality operations

Description

Crises, whether global pandemics, economic downturns, or natural disasters, present unprecedented challenges to businesses across all sectors. As the saying goes, "desperate times call for desperate measures," and every business must rethink its strategies to navigate through tough times.

While there is an abundance of information available online through webinars and videos, it is often unstructured, making it time-consuming to process and apply effectively.

In this short course, we've provided a structured response framework that can be applied to any crisis. You'll gain access to checklists and resources to help guide your business through difficult times.

Crisis Response Framework includes the following five key steps:

  1. Re-align your business strategies with evolving needs.

  2. Plan and manage your cash flows during the crisis.

  3. Maintain clear and consistent communication.

  4. Innovate in operations and sustainability.

  5. Plan and execute effective digital marketing efforts.

Eventhough the course was prepared during Global health crisis, learning and strategies still applies irrespective of crisis at hand.

Learners can add what they need to know more and i will add those videos based on requirements.

Learners will however need to adapt the strategies mentioned in this course to their individual crisis needs and geographical differences. Strategies need to be adapted to hotel operation size too

If you need any assistance, feel free to ask questions in the Q&A section.

Who this course is for:

  • Tourism Employee
  • Hospitality Managers
  • Small Hotel and Restaurant Owners

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