Root Cause Analysis: Certification

Name: Root Cause Analysis: Certification
Rating: 4.6 (4049 reviews)

Master practical RCA and 8D problem solving to identify true causes, choose corrective actions and prevent recurrence

Bestseller

Created byRobert Chapman | Business Improvement Solutions

Last updated 8/2026

English

German [Auto],English [Auto],

What you'll learn

How to deliver effective and lasting root cause analysis
How to deliver root cause analysis tools within your organization upon completion
How to deploy root cause analysis in a wide range of scenarios and settings through a series of case study examples
Strengthen problem-solving, analytical and investigative skills
Distinguish symptoms from root causes and identify evidence-based corrective actions
Investigate errors and issues while limiting their operational impact
Proactively reduce the risk of errors occurring at all by utilising these tools to their full ability
Improve the stability and capability of your key processes and improve outputs and quality by deploying the root cause process in full
Instil a mindset of root cause analysis into your organization using these techniques, placing your business way ahead of the competition

Course content

7 sections • 89 lectures • 9h 54m total length

Introduction2:45
In this video, we will look at what will be covered in this course.
Disclaimer0:57
In this video, we will run through a brief disclaimer for this course.
What is the purpose of this course?2:51
In this video, we will look at the purpose of this course.

What is root cause analysis?6:11
In this video, we will look at what root cause analysis is.
The purpose of root cause analysis4:10
In this video, we will look at the purpose of root cause analysis.
Benefits of root cause analysis11:19
In this video, we will look at the benefits of root cause analysis.
Root cause analysis document5:26
In this video, we will look at the role a document can play within this process.
Examples of root cause analysis - Problems8:04
In this video, we will explore the types of problems we may see.
Examples of root cause analysis - Problems continued6:02
In this video, we will continue to look at the types of problems we may see.
Examples of root cause analysis - Indicators4:28
In this video, we will look at some of the indicators that tell us a root cause analysis is required.
Examples of root cause analysis - Process3:21
In this video, we will explore the process root cause type.
Examples of root cause analysis - People3:36
In this video, we will explore the people root cause type.
Examples of root cause analysis - System3:31
In this video, we will explore the system root cause type.
Examples of root cause analysis - Practical exercise3:42
In this video, we will look at running through a practical exercise regarding the root cause problems discussed earlier.
Root cause analysis document5:26
In this video, we will explore the root cause analysis document template you can feel free to use as you build out your RCA approach.
Scenario4:12
In this video, we will look at the scenario we are going to work through in this course.

Overview of the 8D process7:57
In this video, we will look at an overview of the 8D process.
Phase 0 - Plan your approach10:15
In this video, we will look at the work that needs to occur before you begin the 8D process officially.
Phase 1 - Establish the team6:10
In this video, we will run through phase 1 of the 8D process.
Establish the team - example9:30
In this video, we will run through phase 1 of the 8D process.
Phase 2 - Define the problem5:46
In this video, we will run through phase 2 of the 8D process.
Define the problem - example4:47
In this video, we will run through phase 2 of the 8D process.
Phase 3 - Interim actions4:31
In this video, we will run through phase 3 of the 8D process.
Interim actions - example5:54
In this video, we will run through phase 3 of the 8D process.
Interim actions - Plan12:06
In this video, we will explore the interim actions plan that you can build out.
Phase 4 - Identify & verify the root cause4:29
In this video, we will run through phase 4 of the 8D process.
Identify & verify the root cause - example 16:08
In this video, we will run through phase 4 of the 8D process.
Identify & verify the root cause - example 25:25
In this video, we will run through phase 4 of the 8D process.
Phase 5 - Identify & choose corrective actions2:40
In this video, we will run through phase 5 of the 8D process.
Identify & choose corrective actions - example 14:09
In this video, we will run through phase 5 of the 8D process.
Identify & choose corrective actions - example 29:38
In this video, we will run through phase 5 of the 8D process.
Identify & choose corrective actions - example 318:07
In this video, we will run through phase 5 of the 8D process.
Phase 6 - Implement corrective actions5:24
In this video, we will run through phase 6 of the 8D process.
Implement corrective actions - example6:05
In this video, we will run through phase 6 of the 8D process.
Phase 7 - Preventative actions6:52
In this video, we will run through phase 7 of the 8D process.
Preventative actions - example10:03
In this video, we will run through phase 7 of the 8D process.
Phase 8 - Team recognition5:20
In this video, we will run through phase 8 of the 8D process.
Team recognition - example4:15
In this video, we will run through phase 8 of the 8D process.
Section quiz

High level overview of the tools3:52
Here we will conduct a quick overview of the main tools required to complete an RCA.
Pareto Chart - Fundamentals6:49
Here we will explore the Pareto chart tool in more detail.
Pareto Chart - How to deploy3:37
In this video, we will seek to understand how to deploy this tool.
Pareto Chart: Demonstration4:18
Here we will run through an example Pareto Chart and look at how to construct one.
5 Whys - Fundamentals7:36
Here we will explore the 5 whys tool in more detail.
5 Whys - How to deploy4:52
In this video, we will seek to understand how to deploy this tool.
5 Whys - Scenario2:40
In this video, we will run through the scenario to be used in our demonstration.
5 Whys: Demonstration5:44
Here we will run through an example 5 Whys Analysis and look at how to construct one.
Fishbone Diagram - Fundamentals5:52
Here we will explore the fishbone diagram tool in more detail.
Fishbone Diagram - How to deploy 13:57
In this video, we will seek to understand how to deploy this tool.
Fishbone Diagram - How to deploy 23:59
In this video, we will seek to understand how to deploy this tool.
Fishbone Diagram - Scenario2:03
In this video, we will run through the scenario to be used for this demonstration.
Fishbone Diagram: Demonstration8:08
Here we will run through an example Fishbone Diagram and look at how to construct one.
Drill Down - Fundamentals5:19
Here we will explore the drill down tool in more detail.
Drill Down type 1 - How to deploy8:06
In this video, we will seek to understand how to deploy this tool.
Drill Down type 1 - Scenario1:21
In this video, we will explore the scenario to be used to deploy this tool.
Drill Down type 1: Demonstration7:46
Here we will run through an example Drill Down and look at how to construct one.
Drill Down type 2 - How to deploy4:25
In this video, we will seek to understand how to deploy this tool.
Drill Down type 2 - Scenario1:21
In this video, we will run through a scenario example of the type 2 tool.
Drill Down type 2: Demonstration7:46
In this video, we will run through a demonstration of this tool.
Fault Tree Analysis - Fundamentals5:31
In this video, we will introduce this tool.
Fault Tree Analysis - How to deploy2:46
In this video, we will seek to understand how to deploy this tool.
Fault Tree Analysis - Demonstration8:03
In this video, we will run through our tool demonstration.
FMEA - Fundamentals7:16
Here we will explore the FMEA tool in more detail.
FMEA - How to deploy7:33
In this video, we will seek to understand how to deploy this tool.
FMEA - Scenario1:16
In this video, we will look through our demonstration scenario.
FMEA: Demonstration15:00
Here we will run through an example FMEA and look at how to construct one.
Issue / error log - Fundamentals6:37
Here we will explore the issue / error log tool in more detail.
Issue / error log - How to deploy3:50
In this video, we will seek to understand how to deploy this tool.
Issue / Error Log: Demonstration9:28
Here we will run through an example Issue / Error Log and look at how to construct one.
Root cause analysis matrix5:34
In this video, we will run through a matrix of the root cause tools to understand which tool to use when.
Try out one of the tools!
Section quiz

Reactive vs. proactive root cause analysis10:29
In this video, we will explore the art of delivering root cause analysis both reactively and proactively.
Types of causes18:53
In this video, we will explore the types of causes of issues and problems you could potentially see.
Types of control17:40
In this video, we will explore the types of controls you may want to deploy post fixing your problem.
Interactive exercise12:41
In this video, we will test the knowledge you have gained in the reactive vs. proactive, types of causes and types of controls sections of this course. Method is: IF you were faced with these decisions, which would you take?
Importance of people15:06
In this video, we will explore the importance of engaging with people throughout this process.
Importance of data baselining5:56
In this video, we will explore the importance of data for root cause analysis, and the baselining of it.
Important of data baselining - 2nd example6:12
In this video, we will explore the importance of data for root cause analysis, and the baselining of it.
Importance of data baselining - 3rd example7:41
In this video, we will explore the importance of data for root cause analysis, and the baselining of it.
Facilitating a session14:29
In this video, we will look at how you can successfully facilitate a session.
A day in the life of...19:57
In this video, we will run through a day in the life of a team deploying root cause analysis.
A day in the life of... you! Interactive exercise16:57
In this video, we will run through the day in the life of YOU as someone deploying root cause analysis within your business. In this exercise, you will see a typical day but be tasked with choosing the right path forward.

Initiate the RCA4:47
In this video, we will discuss how I initiated the RCA initiative in this case study example.
Key actions12:00
In this video, we will explore the key actions that were taken during this initiative.
Key deliverables2:17
In this video, we will look at the key deliverables identified and provided as part of this initiative.
Benefits4:53
In this video, we will look at the benefits of taking the approach we did.
Lessons learned3:32
In this video, we will look at the main lessons learned from this case study.

Requirements

No prior root cause analysis experience is required.
Bring a real or example situation to use during the course.
A spreadsheet or note-taking tool is helpful but not required.
Use the course Q&A if you need help.

Description

Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the actual causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly.

In this course, you will learn:

- What is a root cause analysis?

- What is the process required to conduct a root cause analysis? (The 8D Process).

- The purpose and importance of root cause analysis.

- Tools and methods required for root cause analysis.

- Key points to consider when conducting root cause analysis (controls, causes, types, people etc.)

- A case study example.

Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization - something that organizational leaders will be keen to see!

Who this course is for:

Process owners investigating recurring errors or performance issues
Quality and continuous improvement practitioners
Team leaders responsible for corrective actions
Business managers who need evidence-based problem solving

Root Cause Analysis: Certification

What you'll learn

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Course content

Introduction3 lectures • 7min

The fundamentals of RCA13 lectures • 1hr 9min

Root cause analysis process22 lectures • 2hr 36min

Tools to conduct an RCA31 lectures • 2hr 52min

Other points to consider11 lectures • 2hr 26min

Case study5 lectures • 27min

Close out4 lectures • 17min

Requirements

Description

Who this course is for: