Business Process Management: Value & Non-Value

Name: Business Process Management: Value & Non-Value
Rating: 4.5 (117 reviews)

Classify value-added, necessary and wasteful work; quantify impact and redesign processes for better performance

Highest Rated

Created byRobert Chapman | Business Improvement Solutions

Last updated 8/2026

English

English [Auto],

What you'll learn

How to identify and maximize value within your processes
How to identify and minimize waste within your processes
What value is and how to define it correctly
What non-value adding work is, and how to define it correctly
The tools available to help identify value
Identifying value and waste from a money, time and impact perspective
The process to follow to remove waste and increase value
How to identify non-value adding work which is required
How to amend non-value adding work to make it add more value adding
How to improve performance and delivery by approaching your processes through a value vs. waste lens

Course content

8 sections • 63 lectures • 4h 59m total length

What is covered in this course?2:17
In this video, we will run through what is going to be covered in this course.
Disclaimer0:57
In this video, we will run through a brief disclaimer for this course.
The purpose of this course5:40
In this video, we will explore the purpose of this course.
Why do we need to prioritize this?7:36
In this video, we will look at why this topic should be prioritized.

What is value add? Definition 14:40
In this video, we will explore the financial definition of value add.
What is value add? Definition 23:27
In this video, we will run through the time definition of value add.
What is value add? Definition 31:48
In this video, we will explore the main definition of value add.
Examples of value add: 1st set4:27
In this video, we will explore some process based examples of value.
Examples of value add: 2nd set2:41
In this video, we will explore further examples of value.
Impact of value add: 1st impact4:19
In this video, we will explore the impact value add can have on a process.
Impact of value add: 2nd impact2:50
In this video, we will explore the impact value add can have on a process further.

What is non-value add? Definition 13:36
In this video, we will explore the financial definition of non-value add.
What is non-value add? Definition 22:34
In this video, we will explore the time definition of non-value add.
What is non-value add? Definition 31:16
In this video, we will explore the main definition of non-value add.
Examples of non-value add: 1st set4:37
In this video, we will explore some process based examples of waste.
Examples of non-value add: 2nd set3:00
In this video, we will explore the additional non-value add examples.
Impact of non-value add: 1st impact4:30
In this video, we will explore the impact non-value add can have.
Impact of non-value add: 2nd impact4:12
In this video, we will explore the impact non-value add can have further.

What is non-value add but necessary? Definition 13:40
In this video, we will explore the financial definition of non-value add but necessary.
What is non-value add but necessary? Definition 22:29
In this video, we will explore the time definition of non-value add but necessary.
What is non-value add but necessary? Definition 31:08
In this video, we will explore the main definition of non-value add but necessary.
Examples of non-value add but necessary: 1st set6:10
In this video, we will explore some process based examples of waste deemed necessary.
Examples of non-value add but necessary: 2nd set3:22
In this video, we will explore some more examples of waste deemed as necessary.
Examples of non-value add but necessary: 3rd set2:46
In this video, we will look at the 3rd set of examples of non-value add but necessary steps.
Impact of non-value add but necessary: 1st impact6:04
In this video, we will explore the impact non-value add but necessary can have on a process.
Impact of non-value add but necessary: 2nd impact2:16
In this video, we will explore the impact of non-value add but necessary further.
Interactive exercise - instructions3:42
In this video, we will run through an interactive exercise.
Interactive exercise - review current state5:19
Review current kpis and slas to identify value-focused improvements for clients. Use capacity to shorten delivery times, speed up error resolution, and improve call response, boosting reputation.

The need for an audit7:51
In this video, we will explore the process of auditing processes for waste and value.
Step 1: Identify the process4:34
In this video, we will explore step 1 of the process audit effort.
Step 2: The approach to be taken5:17
In this video, we will explore step 2 of the process audit effort.
Step 3: Build your audit3:24
In this video, we will explore step 3 of the process audit effort.
Step 3: Build your audit - continued3:50
In this video, we will continue to explore the process to build the audit.
Step 4: Run the audit3:44
In this video, we will explore step 4 of the process audit effort.
Step 4: Run the audit - continued4:28
In this video, we will continue to explore step 4.
Step 5: Assess the results3:55
In this video, we will explore step 5 of the process audit effort.
Step 5: Assess the results - continued7:08
In this video, we will continued to explore step 5.
Section Quiz

How to grow value in a process3:53
In this video, we will explore how you can grow value within your process.
Value growth idea 15:12
In this video, we will explore the first idea for growing value within a process.
Value growth idea 24:50
In this video, we will explore the second idea for growing value within a process.
Value growth idea 35:19
In this video, we will explore the third idea for growing value within a process.
Value growth idea 45:05
In this video, we will explore the fourth idea for growing value within a process.
Value growth idea 54:31
In this video, we will explore the fifth idea for growing value within a process.
How to remove waste from a process2:10
In this video, we will learn how to remove waste from a process.
Waste reduction idea 14:35
In this video, we explore the first waste reduction idea.
Waste reduction idea 23:51
In this video, we explore the second waste reduction idea.
Waste reduction idea 34:40
In this video, we explore the third waste reduction idea.
Waste reduction idea 43:10
In this video, we explore the fourth waste reduction idea.
Waste reduction idea 53:56
In this video, we explore the fifth waste reduction idea.
Interactive exercise - instructions1:45
In this video, we will run through an interactive exercise.
Interactive exercise - review current state6:27
In this video, we will run through an interactive exercise to test the knowledge you have gained so far.

Why use a tool?4:34
In this video, we will introduce the idea of using a tool to conduct this work.
Time Value Map - Features of the tool10:05
In this video, we will explore the features of the Time Value Map tool.
Time Value Map - How to build5:24
In this video, we will explore how to build the Time Value Map tool.
Time Value Map - Demonstration8:35
In this video, we will run through a demonstration of the Time Value Map tool.
Value Add Map - Features of the tool10:11
In this video, we will explore the features of the Value Add Map tool.
Value Add Map - How to build4:13
In this video, we will explore how to build the Value Add Map tool.
Value Add Map - Demonstration8:44
In this video, we will run through a demonstration of the Value Add Map tool.
Value Stream Map - Features of the tool13:23
In this video, we will explore the features of the Value Stream Map tool.
Value Stream Map - How to build14:57
In this video, we will explore how to build the Value Stream Map tool.
Value Stream Map - Demonstration9:42
In this video, we will run through a demonstration of the Value Stream Map tool.

Requirements

No prior business process management experience is required.
Bring a real or example situation to use during the course.
A spreadsheet or note-taking tool is helpful but not required.
Use the course Q&A if you need help.
No specialist software is required.

Description

Organizations today are crying out for individuals with the skills and proactive nature to identify value in their business, and pursue paths to maximize it. Equally, they need their employees to be better at identifying waste and knowing exactly how to remove this waste as safely as possible.

In this course, you are going to learn how to identify value within your processes, maximize it and deliver more as your operations evolve. You will be able to ensure customers, colleagues and the wider business alike get more value for money and time from the processes you reform, with the benefits rippling out across the business.

Equally, you will learn about those activities which do not add value, and be taught how to tackle this waste. You will understand how to identify such waste and the techniques to reduce and remove it altogether. You will have the confidence to start tackling the waste plaguing your processes as soon as the course concludes.

The course will deliver the following:

- Practical walkthroughs of scenarios, showing you how to practically identify value, the techniques to maximize it and the process to continue to evolve it.

- Practical walkthroughs of scenarios, showing you how to practically identify waste, the techniques to minimize and remove it and the process to follow to keep it out of your processes altogether.

- Knowledge of the key tools to use to help you on this journey, including Value Stream Mapping, Time Value Maps and Value-Added Maps (plus more).

- The course will also walk you through a process improvement scenario, run through countless examples and ask you to get involved where possible.

You will leave this course with the confidence to start identifying and maximizing value, reducing waste and improving processes and performance from day 1.

Who this course is for:

Business and process analysts improving operational performance
Process owners responsible for stable and effective workflows
Operations managers leading practical change
Continuous improvement practitioners applying structured methods

Business Process Management: Value & Non-Value

What you'll learn

Explore related topics

Course content

Introduction4 lectures • 17min

Value add7 lectures • 24min

Non-value add7 lectures • 24min

Non-value add but necessary10 lectures • 37min

The process audit9 lectures • 44min

Value in process improvement14 lectures • 59min

Tools to use10 lectures • 1hr 30min

Close out2 lectures • 5min

Requirements

Description

Who this course is for: