Process Leader Framework
What you'll learn
- Fresh ideas on how to manage your business processes from customer centric perspective.
- Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader.
- Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions.
Requirements
- Free electronic course book is included in the course. You can also purchase the paperback version from Amazon.
- No requirements
Description
This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. We have collected the best material together to make a primer on business process management and the content of this course has been enjoyed by over 40,000 people so far.
The course includes series of training videos and a free course book (which is also available for purchase from Amazon, but we'll give it to you for free). Once you have finished the course here, you may apply membership to our exclusive Process Leader Academy where like-minded people meet to learn more skills together.
The course consists of one book and series of training videos. Those videos give you ideas on customer centric process excellence and business process management. We share best practice techniques and ideas with you, so you can apply them in your organisation. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems.
This free course is part of Process Leader Academy, where we teach these concepts in even more depth. Access to Process Leader Academy is available for purchase separately.
Who this course is for:
- Entrepreneurs and business leaders
- People responsible for business operations
- Process managers
- Lean and Six Sigma
- BPM Business Process Management leaders
Course content
- 00:43Become a Winner with Customer-Centric Process Leadership- course book
Instructors
![Janne Ohtonen, PhD](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.1 Instructor Rating
- 713 Reviews
- 20,400 Students
- 4 Courses
Hi!
I'm Janne Ohtonen and I work as a training expert on customer-centric business process management and customer experience. I aim to give you the best possible online training here in Udemy with 100% money back guarantee.
Highly trained teacher
I am a certified expert, who has tens of certifications (for example Certified Process Master, Certified Coach, Prince2, etc.). I have a Master's degree on information systems and a doctorate on business process and customer experience management. I have been over 25 years a student myself, so I understand your needs for learning well.
Experienced Coach
I coach companies and C-level people around the world. I teach thousands of C-level people on customer experience every year. On top of this, I consult world's leading experts on customer experiences and business process management. My clients have been for example: Apple, Aviva, Bristol Myers Squibb, Chep, DST Systems, Fiat, Fidelity, Hymans Robertson, Intarcia, Sita, ING, Metro Bank, UK Broadband, BT Business, TeliaSonera, etc.
Results my clients have received
My clients have received impressive results. I have helped a telecommunications company to save over $1million in costs, retail company to increase their profit 600k and world-class enterprises to improve their customer loyalty by double digits. And all this has happened within months since starting. I will teach you these secrets in the Udemy courses I offer here.
How I can add value to you?
My experience and education is suitable for helping companies from any industry to learn more about customer experiences and business processes. I do training, mentoring, consulting and coaching. Please, contact me for more information. And join my courses here on Udemy today! You'll love 'em!
- 4.1 Instructor Rating
- 91 Reviews
- 7,498 Students
- 1 Course