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Process Improvement: Lean out your operation
Rating: 4.5 out of 5(649 ratings)
4,199 students

Process Improvement: Lean out your operation

Identify the eight wastes, analyse value and process flow, remove inefficiency and build leaner operational workflows
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],Spanish [Auto],

What you'll learn

  • How to effectively deploy process improvement within your organization
  • How to improve organisational processes, reducing time, effort and financial waste
  • How to identify value add and non-value add steps, reducing the latter and increasing the former
  • Connect process improvements with product, service and customer outcomes
  • Design more effective and efficient workflows for employees and customers
  • How to improve processes - from individual activities and steps to the wider workflow
  • Techniques to make you better equipped to impress your management line by improving processes without being prompted
  • You'll be upskilled in a range of tools that can be utilised in this field - even on a daily basis
  • You'll have a new found confidence to map, improve and fix your key processes both proactively and reactively
  • You will be able to quickly and clearly identify opportunities to reduce costs and save time

Course content

7 sections • 33 lectures • 1h 40m total length

  • Introduction1:44

    In this video, we will look at what will be covered within this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • What is the purpose of this course?1:41

    In this video, we will look at what the purpose of this course is.

Requirements

  • No prior business improvement experience is required.
  • Bring a real or example situation to use during the course.
  • A spreadsheet or note-taking tool is helpful but not required.
  • Use the course Q&A if you need help.

Description

Removing waste from your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, these processes have a tendency to become more wasteful. Therefore, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, you will be viewed as someone who can add real value.


In this course, you will learn about how to deliver process improvement for the purpose of waste identification and reduction, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!


We will cover:


- The fundamentals of waste and Lean.


- The 8 types of waste - DOWNTIME.


- The difference between value add and non-value add steps and how to identify these.


- A complete process mapping toolkit, with practical demonstrations on how to use each one - with templates attached for those which require it.


- A run through of a real life waste reduction project case study to show you how it should be approached.


At the end of this course, you should have the confidence not only to conduct wide ranging waste reduction projects but also to sell the vision and importance of waste reduction to leaders within your organisation.

Who this course is for:

  • Quality and continuous improvement practitioners
  • Operations managers improving performance and flow
  • Team leaders responsible for waste, quality or delivery
  • Business owners building more capable and reliable operations

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