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Process Improvement: Certification

Name: Process Improvement: Certification
Rating: 4.5 (5495 reviews)

The step by step guide on how to deliver effective and lasting process improvement within your organization.

Created byBusiness Improvement Solutions

Last updated 11/2025

English

What you'll learn

How to improve your organization's processes
How to reform, reengineer and redesign business processes
How to identify value and opportunities within your processes and realise them
How to reduce time and cost waste within your processes
You will be able to save your organization significant amounts of time and effort by reducing waste
You will be able to save your organization significant amounts of money, where possible, by improving all of your processes so well
You will know how to engage with your stakeholders and process experts, improving your personable skills
You will understand how to identify problems and issues, fixing these and adding in the right controls
You will be able to transform operational performance, reduce errors, improve customer satisfaction, influence your product quality etc.
You will have the right level of knowledge to impress and influence your leadership and colleagues by making well thought through, positive changes instantly

Course content

13 sections • 108 lectures • 10h 54m total length

Introduction3:48
In this video, we will look at what will be covered within this course.
Disclaimer0:57
A quick disclaimer before we begin.
What is the purpose of this course?2:41
In this video, we will look at what the purpose of this course is.

What is process improvement?8:53
In this video, we will discuss exactly what process improvement is.
Examples of process improvement12:59
In this video, we will look through a range of examples of what process improvement actually looks like.
The importance of process improvement14:17
In this video, we will explore the importance of process improvement and why you should pursue it.
Triggers of process improvement4:20
In this video, we will explore the different types of triggers of process improvement there are.
Triggers of process improvement - exercise6:49
In this video, we will run over the answers of the exercise.
Triggers of process improvement - the musts4:09
In this video, we will look over the must happen indicators of process improvement.
What is a process map?11:40
In this video, we will introduce and explore the process map.
Section quiz

Overview0:38
In this video, we will go through a high level overview of the key process analysis terms within process improvement.
Takt time3:21
In this video, we will explore the concept of takt time.
Cycle time2:17
In this video, we will explore the concept of cycle time.
Lead time3:02
In this video, we will explore the concept of lead time.
Bottleneck3:01
In this video, we will explore the concept of bottleneck.
Rework loop5:08
In this video, we will explore the concept of rework loop.
Label the examples3:09
In this video, we will explore the process analysis terms using an interactive activity.
Section quiz

Process overview1:40
In this video, we will look at a high level overview of the process to deliver process improvements.
Step 1: Identify the process6:58
In this video we will look at the importance of identifying the process.
Step 2: Map the as-is process6:52
In this video we will look at the importance of mapping the as-is process.
As-is process analysis3:32
In this video, we will analyse the as-is process map in more detail.
Step 3: Identify the value-add and non value-add steps4:58
In this video we will look at the importance of identifying the value-add and non value-add steps.
Analysis of the value and non value-add within the process map4:02
In this video, we will analyse our process from a value and non-value add perspective.
Step 4: Map the to-be process3:30
In this video we will look at the importance of mapping the to-be process.
Step 5: Gap analysis7:30
In this video we will look at the importance of conducting a gap analysis.
Step 6: Map the realised process8:30
In this video we will look at the importance of mapping the realised process.
Step 7: Test the new process8:05
In this video we will look at the importance of testing the new process.
Step 8: Provide wider updates6:08
In this video we will look at the importance of providing wider updates at the end of this process.
Section quiz
Build out your process improvement plan

Introduction to the process mapping tools3:46
In this video, we will understand what this section will entail.
Flowchart Map - Features of the map8:40
In this video, we will explore the features of this map.
Flowchart Map - How to build5:29
In this video, we will explore how to build this map.
Flowchart Map - Demonstration 16:04
In this video, we will run through the first demonstration.
Flowchart Map - Demonstration 27:10
In this video, we will run through the second demonstration.
SIPOC - Features of the map10:08
In this video, we will explore the features of this map.
SIPOC - How to build4:12
In this video, we will explore how to build out this map.
SIPOC - Demonstration 16:04
In this video, we will run through the first demonstration.
SIPOC - Demonstration 26:29
In this video, we will explore the second demonstration.
Value Stream Map - Features of the map13:23
In this video, we will explore the features of this map.
Value Stream Map - How to build14:57
In this video, we will explore how to build this map.
Value Stream Map - Demonstration 110:10
In this video, we will run through the first demonstration.
Value Stream Map - Demonstration 26:47
In this video, we will run through the second demonstration.
Time Value Map - Features of the map9:47
In this video, we will explore the features of this map.
Time Value Map - How to build5:24
In this video, we will explore how to build this map.
Time Value Map - Demonstration 110:42
In this video, we will run through demonstration 1.
Time Value Map - Demonstration 28:38
In this video, we will run through demonstration 2.
Value Add Map - Features of the map10:10
In this video, we will explore the features of this map.
Value Add Map - How to build4:13
In this video, we will explore how to build out this map.
Value Add Map - Demonstration 18:02
In this video, we will run through demonstration 1.
Value Add Map - Demonstration 28:45
In this video, we will run through demonstration 2.
Spaghetti Diagram - Features of the map7:23
In this video, we will explore the features of this map.
Spaghetti Diagram - How to build3:02
In this video, we will explore how to build out this map.
Spaghetti Diagram - Demonstration 16:57
In this video, we will run through our first demonstration.
Spaghetti Diagram - Demonstration 26:48
In this video, we will run through our second demonstration.
PM matrix8:47
In this video, we will look at a matrix of when to use the process mapping tools.
Section quiz
Try out one of the tools!

Overview5:13
In this video, we will look at the 8 wastes from a high level.
Transport4:34
In this video, we will explore the transport waste.
Inventory5:07
In this video, we will explore the inventory waste.
Motion4:17
In this video, we will explore the motion waste.
Waiting5:58
In this video, we will explore the waiting waste.
Overproduction5:41
In this video, we will explore the overproduction waste.
Overprocessing7:11
In this video, we will explore the overprocessing waste.
Defects5:52
In this video, we will explore the defects waste.
Skills7:26
In this video, we will explore the skills waste.
Label the examples5:50
In this video, we will explore the 8 wastes through an interactive activity.
Section quiz

The set up - Mapping8:48
In this video, we will discuss the set up expected from a mapping workshop.
The set up - Discussions5:09
In this video, we will discuss the set up expected from a discussions workshop.
The set up - Improvement5:04
In this video, we will discuss the set up expected from a improvement workshop.
The set up - Physical part 14:19
In this video, we will discuss the logistics around a physical workshop with a screen.
The set up - Physical part 23:29
In this video, we will discuss the logistics around a physical workshop with a whiteboard.
The set up - Digital4:31
In this video, we will discuss the logistics around a digital workshop.
Questions to ask - Introduction2:49
In this video, we will introduce the need to ask the right questions in the workshop.
Questions to ask - Mapping3:55
In this video, we will discuss the types of questions you should be asking in a mapping workshop.
Questions to ask - Discussions3:10
In this video, we will discuss the types of questions you should be asking in a discussions workshop.
Questions to ask - Improvement3:10
In this video, we will discuss the types of questions you should be asking in an improvement workshop.
The rules8:56
In this video, we will discuss the types of rules and considerations that you would need to make for your workshop.
Hints and tips9:00
In this video, we will run through some key hints and tips to ensure you deliver a successful workshop.
Section quiz

What is process design?7:14
In this video, we will discuss what process design is.
Why is it required?7:03
In this video, we will look at why you may require process design.
The approach - high level0:52
In this video, we will look at a high level overview of the approach to follow.
Identify the need4:19
In this video, we will explore how to identify the need for process design.
Gather information9:49
In this video, we will explore the importance of gathering information.
Build the process12:55
In this video, we will explore how to build out a new process.
Test the process10:02
In this video, we will explore how and why you should test your new process.
Deploy the process4:53
In this video, we will explore how to deploy the new process.
Demonstration - introduction0:37
In this video, we will kick of the demonstration section.
Demonstration - identify the need3:43
In this video, we will run through step 1 of the demonstration.
Demonstration - gather information5:13
In this video, we will run through step 2 of the demonstration.
Demonstration - build the process9:01
In this video, we will run through step 3 of the demonstration.
Demonstration - test the process8:02
In this video, we will run through step 4 of the demonstration.
Demonstration - deploy the process2:51
In this video, we will run through step 5 of the demonstration.
Section quiz

Requirements

None. We will work with you throughout the course
No prior improvement knowledge is required
Course built to be open to all levels
Reach out to me (email/LinkedIn) if you need an assistance

Description

Improving your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, they will reward this favourably!

In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!

We will cover:

- The fundamentals behind process improvement and the types of process to look out for.

- How to identify, question and change value and and non-value add steps.

- The main processes we need to build during a process improvement initiative.

- A breakdown of the key types of process and process analysis terms you will need to understand.

- The process to be followed to ensure successful deliverance of process improvement projects and demonstrations of how to deliver each step.

- A LIVE demonstration of a process improvement and a case study example of how a process improvement project was delivered.

- A complete process mapping toolkit, with LIVE demonstrations on how to use each one - with templates attached for those which require it.

- We will test your knowledge with quizzes and an assignment.

At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.

Who this course is for:

Anyone currently working for a company who wants to improve the business
Anyone who owns a business / manages a department and wants to improve operational performance
Anyone who wants to upskill in this field as improving your business from within is a skill HIGHLY in demand
Anyone who wants to leave the course with full confidence in delivering this topic

Process Improvement: Certification

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 7min

The fundamentals of process improvement7 lectures • 1hr 3min

Value & non-value adding steps4 lectures • 29min

Types of process in process improvement4 lectures • 12min

Process analysis terms7 lectures • 21min

The process of delivering process improvement11 lectures • 1hr 2min

Process Mapping Tools26 lectures • 3hr 22min

The 8 wastes10 lectures • 57min

Running a PI workshop12 lectures • 1hr 2min

Process design14 lectures • 1hr 27min

Requirements

Description

Who this course is for: