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Fundamentals of Process Improvement

Name: Fundamentals of Process Improvement
Rating: 4.6 (1877 reviews)

Define value, map the current process, identify waste and design practical improvements using a structured method

Created byRobert Chapman | Business Improvement Solutions

Last updated 8/2026

English

English [Auto],Spanish [Auto],

What you'll learn

How to effectively deploy process improvement within your organization
How to improve organisational processes, reducing time, effort and financial waste
How to identify value add and non-value add steps, reducing the latter and increasing the former
Connect process improvements with product, service and customer outcomes
Design more effective and efficient workflows for employees and customers
How to improve processes - from individual activities and steps to the wider workflow
Techniques to make you better equipped to impress your management line by improving processes without being prompted
You'll be upskilled in a range of tools that can be utilised in this field - even on a daily basis
You'll have a new found confidence to map, improve and fix your key processes both proactively and reactively
You will be able to quickly and clearly identify opportunities to reduce costs and save time

Course content

8 sections • 43 lectures • 4h 48m total length

What is covered is this course?2:07
In this video, we will look at what is covered in this course.
Disclaimer0:57
In this video, we will run through a brief disclaimer for this course.
Purpose of this course3:50
In this video, we will explore what the purpose of this course is.

What is a process?7:49
In this video, we will explore and define what a process is.
What is process improvement?8:43
In this video, we will explore what process improvement is.
Examples of process improvement7:45
In this video, we will explore examples of process improvement in practice.
Process improvement technique 18:49
In this video, we will explore the first process improvement technique of the course.
Section quiz

Who delivers process improvement?3:37
In this video, we will explore whose role it is to deliver process improvement.
Who is process improvement for?8:45
In this video, we will explore who should be the beneficiary of process improvement.
Process improvement roles7:56
In this video, we will explore the different types of roles you may see in process improvement.
Process improvement technique 2 (1)5:27
In this video, we will explore the second process improvement technique of the course.
Process improvement technique 2 (2)11:42
In this video, we will continue to explore the second process improvement technique of the course.
Section quiz

Overview2:08
In this video, we will go through an overview of the methodologies to be covered.
Lean7:02
In this video, we will explore the Lean methodology.
Six Sigma6:21
In this video, we will explore the Six Sigma methodology.
Total Quality Management10:02
In this video, we will explore the Total Quality Management methodology.
Theory of Constraints (1)7:54
In this video, we will explore the Theory of Constraints methodology.
Theory of Constraints (2)6:16
In this video, we will continue to explore the Theory of Constraints methodology.
Plan, Do, Check, Act (PDCA)7:38
In this video, we will explore the Plan, Do, Check, Act methodology.
Continuous improvement (1)5:23
In this video, we will explore the continuous improvement methodology.
Continuous improvement (2)4:09
In this video, we will continue to explore the continuous improvement methodology.
Business Process Management7:14
In this video, we will explore the Business Process Management methodology.
Process to deploy process improvement11:35
In this video, we will explore the process you need to follow in order to deliver good process improvement.
Considerations for deployment11:30
In this video, we will explore the considerations you need to address when deploying process improvement.
Process improvement technique 310:14
In this video, we will explore the third process improvement technique.
Section quiz

Triggers of process improvement9:34
In this video, we will explore the various triggers there are that process improvement is required.
When is a process ripe for change?4:39
In this video, we will explore how to determine a process is ready for process improvement.
When is a process ripe for change? - Template demonstration5:27
In this video, we will explore the template you can use to determine a process is ready for or in need of improvement.
When is best to conduct the change?6:19
In this video, we will explore when it is best to conduct the change.
Process improvement technique 410:18
In this video, we will explore the fourth process improvement technique of the course.
Section quiz

Reasons to pursue improvements (1)5:28
In this video, we will explore the reasons why you would want to pursue improvements.
Reasons to pursue improvements (2)5:36
In this video, we will continue to explore the reasons why you would want to pursue improvements.
Benefits & desired outputs4:10
In this video, we will explore the benefits and desired outputs of process improvement.
Process improvement technique 59:14
In this video, we will explore the fifth and final process improvement technique of the course.
Section quiz

Overview2:54
In this video, we will explore an overview of this section of the course.
Demonstration 113:13
In this video, we will explore our first demonstration.
Demonstration 29:00
In this video, we will explore our 2nd demonstration.
Demonstration 35:53
In this video, we will explore the third demonstration.
Demonstration 3 cont.7:09
In this video, we will continue to explore the third demonstration.
Demonstration 3 conc.4:59
In this video, we will conclude our exploration of the third demonstration.

Requirements

No prior business improvement experience is required.
Bring a real or example situation to use during the course.
A spreadsheet or note-taking tool is helpful but not required.
Use the course Q&A if you need help.

Description

Improving your organisation's processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to amend, improve and secure these processes is a skill becoming vital. If you can deliver such improvements to your organisation's processes today, you can demonstrate measurable value!

In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!

We will cover:

- The fundamentals behind process improvement.

- How to identify value and non-value-adding steps.

- The main processes we need to build during a process improvement initiative.

- The process to be followed to ensure successful deliverance of process improvement projects.

- A practical demonstration of a process improvement case study.

- A complete process mapping toolkit, with practical demonstrations on how to use each one - with templates attached for those which require it.

- We will test your knowledge with quizzes and an assignment.

At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.

Who this course is for:

Business and process analysts improving operational performance
Process owners responsible for stable and effective workflows
Operations managers leading practical change
Continuous improvement practitioners applying structured methods

Fundamentals of Process Improvement

What you'll learn

Explore related topics

Course content

Introduction3 lectures • 7min

Process improvement: What?4 lectures • 33min

Process improvement: Who?5 lectures • 37min

Process improvement: How?13 lectures • 1hr 37min

Process improvement: When?5 lectures • 36min

Process improvement: Why?4 lectures • 24min

Demonstrations6 lectures • 43min

Close out3 lectures • 9min

Requirements

Description

Who this course is for: