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Business Process Design: Certification
Highest Rated
Rating: 4.6 out of 5(163 ratings)
6,527 students

Business Process Design: Certification

Design a business process from requirements and customer needs through mapping, testing, controls and ownership
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],

What you'll learn

  • Translate customer and stakeholder requirements into clear process-design criteria.
  • Define process goals, scope, inputs, outputs, roles and success measures.
  • Create a future-state process map with clear activities, decisions and hand-offs.
  • Select appropriate controls for process risks, exceptions and critical steps.
  • Test a proposed process against realistic scenarios before implementation.
  • Establish ownership, documentation and measures that support the process after launch.

Course content

6 sections • 40 lectures • 3h 47m total length

  • What is covered in this course?1:54

    In this video, we will run through what is covered in this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • The purpose of this course4:48

    In this video, we will run through the purpose of this course.

  • The wider process design jounrey4:11

    In this video, we will explore where design is placed in the wider process development ecosystem.

Requirements

  • No previous process-design or process-improvement experience is required.
  • You may bring a real process idea to use during the practical activities.
  • Standard office or process-mapping tools are sufficient.

Description

Poorly designed processes create delays, rework, unclear ownership and controls that fail as the business grows. This course gives you a practical method for designing a new business process from requirements through mapping, testing, implementation and control.


You will begin by defining the purpose of the process and gathering requirements from customers, stakeholders and the people who will operate it. You will then translate those needs into clear design criteria, scope, inputs, outputs, roles and measures. The course shows how to build the future-state process graphically, assess hand-offs and exceptions, and decide where controls are needed.


The design is then tested against realistic scenarios so that gaps, risks and unintended consequences can be addressed before full implementation. You will also learn how ownership, documentation and performance measures support the process after launch and enable it to improve as the organisation changes.


A real-life scenario, practical demonstrations and reusable templates connect the theory to the work you would complete in an organisation. You can follow the course example or apply the approach to a process of your own.


By the end of the course, you will be able to move from an initial need to a structured, tested and controlled business-process design that stakeholders can understand and teams can operate.

Who this course is for:

  • Business analysts gathering requirements and designing future-state workflows.
  • Process owners responsible for creating or replacing business processes.
  • Operations managers improving how work moves between people and teams.
  • Project and transformation professionals designing processes for organisational change.

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