Process Design and Development

Name: Process Design and Development
Rating: 4.4 (25 reviews)

An Introduction to Process Thinking

Created byAzizeh Elias Constantinescu

Last updated 12/2022

English

What you'll learn

Introduce Process Thinking, Design, and Development
Introduce Process Ecosystem and understand the Process Lifecycle
Introduce Business Process Architecture and build skill
Understand the basic anatomy of process
Introduce how organization structure gets imposed onto the process and build skill
Introduce the adapted SIPOC Diagram. Practice developing a SIPOC diagram
Introduce Process Standards, Quality Control and Quality Assurance
Practical Application Activity Brings the Concepts and Skills Together

Course content

2 sections • 14 lectures • 1h 19m total length

Instructor Welcome Video3:14
Hello, and welcome to this introductory course on process thinking. As you get started with this curriculum, I encourage you to follow along and try the exercises.
The exercises here are designed using simple processes so that we can focus our mind's eye on building skills related to process thinking. I recognize the processes you work with are more involved and more complex than the simple examples in this program. Once you have grasped the concept and are comfortable with applying the skills introduced here, I encourage you to reflect on the processes you work with in your organizations and attempt to apply what you learn in this program on those processes.
To support your development, I have included a syllabus for this curriculum which provides a roadmap and summary of each module. Feel free to use this as you see fit.
Good luck with the program.

Lecture1: Introduction Slides PDF4:03
Lecture-1 introduces you to the overall course, the type of content you can expect, and the high level learning objectives.
Module1: The Process Lifecycle and Process Visualization Tools3:46
After completing this module, students will understand that process itself has a lifecycle, that some of the Lean tools actually get applied upstream from continuous improvement, that there are several details about the work that we need to understand in order to design process, and that sometimes we need to use a portion of a visualization tool in order to understand the work we do in our own terms.
Module 2: Process Anatomy and Physiology9:15
Module 3: Business Process Architecture9:57
In this module, you will learn about the Business Process Architecture, the Kim Process Level-Numbering System, and will build skill navigating between "the What" and "the How" in the business process architecture.
Module 3 : Business Process Architecture Exercises2:27
In addition to the video in this module, I have added a blog on Business Process Architecture for those of you who enjoy reading along with video. This video introduces you to the exercises that support Module 3 on Business Process Architecture. The purpose of these exercises is to practice synthesizing "the What" from "the How" given. Good luck with it!
Module 4: The Elements of Process Anatomy6:47
Module 5: How Organization Structure is Imposed Onto the Process10:02
For this lecture, watch Module 5, read the blog article, and then move onto the exercise portion in the next lecture.
Module 5 Continued:Exercises2:04
The video introduces the exercises that go along with Lecture 8: Module 5 on How Organization Structure is Imposed onto the process. It is best if you download the slides and do the exercises on paper or electronically to get the most out of the materials.
Module 6: Process Thinking Using the Adapted SIPOC Diagram7:47
Module 7: Introducing Process Standards10:22
Module 8: Practical Application Activity4:20
Lecture Module 8b: Practical Application Activity #23:39
Lecture 11: Closing Thoughts2:08

Requirements

Basic knowledge of continuous process improvement might be helpful. Basic knowledge of business process might be helpful.

Description

The context for this online course is based on the fact that less than 2% of companies that go on a quality journey actually achieved World Class levels of performance (reference ASQ Discoveries Study 2016). There might be many reasons why that is the case.

In my experience, companies introduce LEAN in the practice of continuous improvement. This makes sense because wherever it is that employees work, they use the processes within the organization and those processes are riddled with waste. At the same time, there is a science to the design and development of process which includes defining process standards. In addition to that, there is a practice of Quality Control (QC) that happens at the point of work within the operations that is based on process standards. In addition to that is the practice of Quality Assurance (QA) and risk mitigation on the process. Both QC and QA rely on process standards and are different from the practice of continuous process improvement. There is technical skill to be developed in all four of these areas and each is needed to achieve World Class levels of performance.

In my view, the technical side to process design and development is underemphasized in the practice today. In this online course, I would like to introduce you to some building blocks and basic language for process thinking, process design and development. There is a language, a LEAN Logos if you like, and structure to process thinking that can help us to discuss, articulate, standardize and visualize the work that we do.

So, whether you are a Lean Sigma belt practitioner, a business analyst, or a manager responsible for processes in your organization, this course introduces you to what you need to know about process and gets you started with basic tools that you can begin to apply in your own practice.

Who this course is for:

This course is for Lean Six Sigma practitioners, Business Analysts, and Managers who might be responsible for process improvement or process design. To design process, develop process, standardize process and improve process, we need to have a basic understanding of what elements make up the process. We need to know what tools to use in order to discuss, describe and visualize the process in different business situations. This class introduces the learner to the basic building blocks of process design and development and links the basic process elements with Operational Excellence and LEAN practice more broadly.

Process Design and Development

What you'll learn

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Course content

Instructor Welcome and Introductions1 lecture • 3min