
Develop facilitation skills by observing, listening, and guiding meetings toward an upfront agenda, focusing on the process, using nonverbal cues, empathy, paraphrasing, and open-ended questions.
Explore the step a model to manage group dynamics, addressing subject, target, emotion, perception, pace, and action, guiding coaches to release tensions and boost motivation.
Use the fishbone (Ishikawa) diagram to conduct root cause analysis by categorizing causes into people, processes, technology, equipment, and environment. Facilitate a workshop to identify root causes for complex problems.
Learn how to facilitate decision making by generating options, prioritizing them, and shaping actionable steps through structured tools like decision matrix, decision tree, Vroom-Yetton model, and Delphi method.
Vroom's expectancy theory links action steps to goals by establishing clear expectations, ensuring perceived instrumentality, and understanding valence to tailor incentives and boost motivation.
Apply the ADR model: awareness, desire, knowledge, ability, reinforcement, to manage individual change, address resistance, and guide facilitation for effective team leadership.
Enroll employees to align vision and values, address resistance to change through empowerment, skin in the game, and a three-step enrollment approach guided by coaching and progress reports.
Discover how powerful coaching questions shift client perspectives through divergent thinking, clarifying distinctions, and deep listening, and start building your own collection for team leadership.
Describe the next version of yourself as an executive, focusing on growth through habits, mindset, and performance, and using structured coaching to guide daily routines.
Explore how to approach strategy from centralized decisions to broader participation, emphasizing adaptability, experimentation, and learning through pilot projects, integrating thinkers and doers within a dynamic environment.
Identify the key performance indicators that truly matter for strategy and leadership, focusing on value drivers for customers and metrics like sales, visitors, and conversion rates.
Own the departure: assess how your engagement, listening, and support shape team retention; show meaning, connection, and why top talent wants to join under your leadership.
Master foundations for coaching and facilitation, structure coaching sessions, and use powerful questions to shift perspectives while guiding problem solving, goal setting, decision making, action steps, implementation, and change management.
Note: This course contains the use of artificial intelligence:
- Udemy Role-Play AI feature to make the course more practical and interactive;
- AI-generated Voice-Over since some students complained about my heavy accent;
First of all, I would like to highlight that this course is not some sort of a light storytelling and entertaining material that you can binge-watch it on Saturday night and forget about it. Rather, it’s more like a “cook-book” – stuffed with many useful tools, techniques, models and frameworks that will force you to keep coming back.
Most likely, it would be wise to take a fast-moving, quick overview of what’s here and there, and then – to slowly explore and study the details as you need them.
In general – this course is structured within 7 main Sections, covering everything – from some simple, fundamental concepts like effective listening, asking open-ended questions, structuring and running your coaching conversations, facilitating in-depth problem solving, decision making and similar topics – till asking some powerful questions designed to shift the perspective and conversation direction.
So, let’s explain it step by step.
Within the “Building Fundamentals” Section – you can find basics relevant for all coaching and facilitation activities. We are going to present you the Top 10 skills, or behind the scene activities that you’ll have to master, and apply in your everyday life. How to establish “Let’s think together” philosophy and why it’s essential for successful facilitation, or how to develop your effective listening skills, ask better questions and build rapport is also elaborated in detail. We have also included a few additional tips and hits for you.
Next, we are going to shift your attention to main coaching and facilitation topics that you’ll have to exercise in practice, and help you master them. For example, within “Structuring effective coaching conversations” Section – you’ll learn how to be in control during the sessions. It’s not just about designing an agenda – rather, learning how to navigate conversation and apply different frameworks established by the masters from the industry. For example, using “Six Thinking Hats” to set roles and manage the mood of a meeting, or moving a Client from goals, reality check, options development, and testing his willingness – or a GROW model – those are the simple examples dealing with session structures in a nutshell.
In the upcoming Sections – we are going to help you explore in detail all the major coaching and facilitation topics – like how to approach problem solving, set goals, develop alternative solutions, make decisions which one to pursue, how to facilitate action steps, and similar. In these Sections – you’ll be able to find a lot of useful methods and concepts as well, all used in practice.
Yet, keep in mind that this course is more than just a collection of different techniques and tools – you’ll be able to find a lot of useful examples and illustrations on how to apply the wisdom in action.
As a consequence, within the last Section – you can find our list of 20 powerful coaching questions that you can apply in your sessions when you need to shift the perspectives and conversation direction.
As said – there are a lot of useful materials here – so, keep exploring.
Enjoy.