
Learn to maximize your first two years as a new supervisor by building a solid foundation, applying leadership lessons, and multiplying your value to drive profits and career growth.
Apply the golden rule of leadership to every interaction, treating others as you wish to be treated—from compensation and feedback to terminations and vendor relations, to improve public safety.
Dispel 'just' in front of job titles, recognize every role as essential, and learn how staffing, budgeting, and customer impact shape families, livelihoods, and first two years as a supervisor.
Develop a leadership toolbox to improve results through honesty, integrity, trust, and accountability, practicing clear communication, delegation, humility, and disciplined decisions for profitability and sustainability.
Learn to use a written and verbal draft folder to pause before emails and calls, avoiding emotional missteps and fostering calm, humble communication as a new supervisor.
Lead by walking around, not lurking, and avoid constant criticism. Provide timely feedback and praise, correct when needed, and model the behaviors that support profitability and team trust.
Develop a layoff prevention plan by delivering high performance, closing the gap between current results and potential, and maintaining a great attitude to stay among top performers.
A new supervisor learns not to be a counselor but to coach for results. Tackle punctuality and attendance with accountability and involve leadership rather than personal counseling.
Take ownership mindset to diagnose profitability by per hour energy and productivity. Boost output through targeted training and accountability, adjust wages and pricing, and avoid unnecessary hires to restore profitability.
Learn to answer 'show me what you're doing to improve your team' by applying leadership tools to boost engagement, quality, and productivity, elevating low performers, and advancing your career.
Challenge old habits, replace 'that's the way we've always done it' with customer-focused solutions, and treat customers with honesty and respect—following the golden rule to improve service.
Explore three questions to guide courageous conversations about performance: address the issue, support the individual's growth, and protect the relationship for lasting results.
Learn practical HR guidance for new supervisors: mind your words to protect your legacy and reputation, treat every job with respect, and lead by thoughtful, transparent actions.
A supervisor should avoid the myth that a bad employee is better than no employee. Use decisive leadership to address mediocrity and pursue terminations when needed.
Set three to five measurable performance goals for each team member, focused on customer service and profitability, and show improvements in the past twelve months.
Go forth, lead and recover well emphasizes the supervisor's critical influence on teams and organizations, coaching to close performance gaps, boost engagement, accountability, and rapid recovery from setbacks.
A newly promoted person is going through the biggest and most emotionally trying transition of their career.
They transition from producing results with their mind, words and hands to producing results through the minds, words and hands of others. This requires a totally different set of tools. They also assume responsibility for a six or seven figure annual payroll and the associated livelihoods.
They deserve every opportunity at success. Most organizations have an internal leadership development program. Our program will add to and compliment existing internal leadership development.
New promotions deserve your best AND our best; not your best OR our best. We are not arrogant enough to assume we have all the answers. We work with like-minded companies.