How to bring more shoppers into your retail store.

A guide for retailers on some quick ways to improve the shopper experience and bring more shoppers into your stores.
Rating: 4.3 out of 5 (85 ratings)
1,951 students
How to bring more shoppers into your retail store.
Rating: 4.3 out of 5 (85 ratings)
1,951 students
Look at any retail store and understand what is and isn't being done well to attract shoppers into the store.
Understand the importance of slowing the shopper down and getting them into the mind-set to "buy".
Appreciate how changes to visibility and signage can improve the shopper experience.
Recognise some of the major design trends and techniques used by successful retailers around the world - techniques that they can implement themselves to improve shopper experience in their own stores.
If you own or manage a store, you'll learn how to look at your own store with fresh eyes and understand the practical steps you can take to improve and maximise foot-fall into the store.


  • To get the most out of this course, students just need to dive straight in. Upon completing the course, we hope you will be inspired to put on your shoes, maybe grab a camera, walk a range of stores in your area and identify retailer who are and aren't adopting the techniques outlined in this course. If you own a store, we anticipate that it will inspire you to review your own store and implement changes to bring more shoppers into your store.


This course contains some key segments from our full shopper marketing course and is for anyone involved in or fascinated by the world of retail but short of time to take the full course.

It will be of particular practical use for boutique and independent retailers and their managers as it provides insights into simple techniques used by some of the world's leading retailers to improve the shopper experience.

The course specifically covers four key techniques to attract shoppers into a store and help them get into a mindset to linger longer, buy more and tell their friends about the good experience they had in that store.

In each section, shopper experience expert, Kevin Moore, shows examples and shares his observations from a wide variety of stores, large and small, he's visited during his shopper experience tours in the Americas, Asia, Europe and Australasia. His real-world insights and examples will help you understand the concepts and inspire you to come up with your own variations.

The four main concepts covered in this course to improve the shopper experience are:

  • Effective side-walk interrupters to help shoppers notice your store and not just wander by
  • Techniques for attracting shoppers into your store - from window to walk-in
  • The decompression zone - a vital area to understand so as to help you slow the shopper down ready to purchase
  • The importance of sight-lines and airspace and how to, and not to, use it!

Each section contains a short video where Kevin explains the concept. He then takes you through an extensive collection of photos he's gathered during his trips to illustrate and reinforce the concepts.

The four elements in this course are a taster taken from Kevin Moore's much more in-depth shopper experience course - The Retail Trifecta - also available on Udemy. The full course goes into great depth on Kevin's concept of The Retail Trifecta - the three essential retail ingredients that, when successfully combined together, create a multiplying effect to the success of the business and the experience of its shoppers. The full course covers the twenty steps that retailers need to get right in order to achieve their own Retail Trifecta.

So, if you want to quickly dip your toe into the world of the "shopper experience" and understand some easy concepts that improve it, then this course is for you!

Who this course is for:

  • This course contains key segments from our full retail marketing course and is for retailers and anyone involved or interested in the retail trade.
  • It will be of particular interest to boutique or independent retailers as it will give them some valuable insights into ways to improve their own business.
  • If you work in a store or are studying retail, it will give you some valuable insights into the importance of the "shopper experience" and steps that can be taken to improve it.
  • If you just love "shopping", this course will help you look at your favourite stores with fresh eyes and appreciate the techniques they are using to improve your shopper experience.

Course content

4 sections • 8 lectures • 42m total length
  • Introduction
  • How you can benefit from a man who walks thousands of stores each year


Retail Sales & Marketing Expert
Kevin Moore
  • 4.4 Instructor Rating
  • 493 Reviews
  • 3,417 Students
  • 3 Courses

  Kevin Moore has spent 30 years working in and around retail for manufacturers, retailers and service providers across 44 countries. He walks 1,000 stores and views 1,000 online shopping sites around the world each year looking at shopper experience trends. The need to engage, entertain, and inspire shoppers, and shoppers' hunger for change and innovation, is more important than ever before. He has also managed businesses in over 40 countries.

Kevin is regularly quoted in Australian media as an International Physical and Digital Retail Expert and was the Retail Expert on a small business show for one of the main Australian free-to-air networks.

He recently worked to re-launch the Toys R Us and Babies R Us bands as pure online retailers in Australia and New Zealand, and is the key commercial and shopper marketing advisor to Toys R Us ANZ.

He is also joint founder of theROADtoRETAIL - a website dedicated to the physical and digital shopper experience.

Current Directorships:

Director Now Asia Asia Pacific Digital Events (Singapore based) 

Chairman The Advisory Board (Australia based)

Non Exec Director InvestSMART (Australian Stock Exchange quoted Financial Technology Company) ASX:INV