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Sales Training- Lead Management & Sales Stages
Rating: 5.0 out of 5(1 rating)
112 students
Created byNicolae Lepodatu
Last updated 5/2026
English

What you'll learn

  • Build strong first contact and trust with clients
  • Communicate confidently and effectively in sales conversations
  • Identify real customer needs using proven questioning frameworks
  • Present products and services based on customer value
  • Handle objections professionally and reduce resistance
  • Close sales naturally and confidently
  • Maintain relationships and increase customer lifetime value
  • B2C Sales
  • Communicate confidently with B2C and B2B clients
  • Build trust and long-term client relationships
  • Handle objections and rejections professionally
  • Identify customer needs and pain points

Course content

1 section • 8 lectures • 1h 51m total length

  • Introduction to Sales6:05

    1. Welcome and Course Overview

    2. Why Sales Skills Matter

    3. How This Course Will Help You Succeed

  • Establishing First Contact15:17

    1. Creating a Strong First Impression

    2. Adapting to Different Customer Types

    3. Building Trust and Rapport

  • Effective Sales Communication18:38

    1. Verbal Communication Techniques

    2. Non-Verbal Communication in Sales

    3. Paraverbal Communication Strategies

  • Identifying Customer Needs26:16

    1. Open vs. Closed Questions

    2. SPIN Selling Technique (Situation, Problem, Implication, Need-Payoff)

    3. The 5 Whys Technique to Find Real Problems

  • Product and Service Presentation5:38

    1. Matching Benefits to Customer Needs

    2. Practical Demonstrations and Examples

    3. Highlighting Differentiators vs. Competitors

  • Handling Objections22:42

    1. CAB Method (Feature–Advantage–Benefit)

    2. “Yes, But…” Method

    3. LEAR Framework (Listen–Empathize–Answer–Redirect)

  • Closing the Sale9:28

    1. Recognizing Buying Signals

    2. Closing Techniques Adapted to Client Type

    3. Creating Confidence in the Customer’s Decision

  • Follow-Up and Customer Retention7:01

    1. Post-Sale Relationship Management

    2. Upselling and Cross-Selling Opportunities

    3. Building Long-Term Customer Loyalty

Requirements

  • All Levels

Description

Unlock a Proven Sales System That Drives Real Revenue — Not Just Theory

Stop guessing in sales. Start closing.

This course is a complete, battle-tested sales framework designed to help you increase conversions, close deals faster, and build long-term customer value—whether you're just starting or already in sales and stuck at the same level.

If you’re tired of losing deals, struggling with objections, or not knowing what to say next—this is exactly what you need.

Who This Course Is For

  • Beginners who want to learn sales the right way from day one

  • Entrepreneurs who need to sell consistently to grow their business

  • B2C & B2B sales reps who want to boost conversion rates and hit targets faster

  • Telesales agents who want to control conversations and close on calls

  • Sales managers who want a repeatable system their team can execute

  • Anyone serious about making more money through better communication and persuasion

What You’ll Be Able To Do After This Course

  • Turn cold conversations into qualified opportunities

  • Ask the right questions to uncover real buying triggers

  • Present your product so clients feel the value—not the price

  • Handle objections without hesitation or pressure

  • Close deals confidently using proven closing techniques

  • Build loyal customers who buy again and refer others

What You’ll Learn (Step-by-Step Sales System)

1. First Contact That Converts
Make powerful first impressions and build instant trust—so clients actually want to talk to you.

2. High-Impact Sales Communication
Control the conversation using verbal, non-verbal, and psychological techniques used by top performers.

3. Deep Needs Analysis (SPIN, 5 Whys & More)
Stop selling blindly. Discover what clients really want—and position yourself as the solution.

4. Irresistible Product Presentation
Sell value, not features. Make your offer clear, relevant, and impossible to ignore.

5. Objection Handling Like a Pro
Use frameworks like CAB, LEAR, and smart reframing to turn “no” into “yes”.

6. Closing Without Pressure
Recognize buying signals and close naturally—without sounding pushy or desperate.

7. Follow-Up & Retention That Drives More Revenue
Turn one-time buyers into long-term clients with upselling, cross-selling, and loyalty strategies.

Why This Course Is Different

  • No fluff. Only practical, real-world sales techniques

  • Built from actual sales experience (B2C, B2B, telesales)

  • Structured system you can apply immediately

  • Focused on results: more deals, more revenue, more control

The Bottom Line

By the end of this course, you won’t just “understand sales”—you’ll have a clear, repeatable system to close more deals consistently.

If you want to earn more, sell smarter, and stop losing opportunities, enroll now and start transforming your sales results today.

Who this course is for:

  • This course is ideal for beginner sales professionals, entrepreneurs, freelancers, and anyone who wants to systematically learn sales processes and CRM integration.
  • Everything will be explained step by step, using clear examples and practical scenarios, making this course suitable for:
  • Beginners entering sales Entrepreneurs and freelancers Customer service and support specialists Anyone who wants to build confidence in sales conversations
  • Sales
  • B2C
  • B2B

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