Managing Staff with Challenging Behavior
What you'll learn
- Understand the negative consequences of challenging behavior.
- Identify challenging behavior before it escalates.
- Address challenging behavior, through effective conversations with staff.
- Develop positive norms in the team, preventing challenging behavior.
- Students need to have experience working in teams.
- Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee.
This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.
The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.
Who this course is for:
- This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
- It is less useful for those whose colleagues display challenging behavior.
I believe that, when managed effectively, people can be leaders' biggest resource. I am passionate about getting the best out of staff. Which is why I specialise in increasing employee engagement. I do this by coaching managers on how to engage their teams so they are motivated, efficient, and open to change. I also run several training workshops to equip managers, such as Coaching skills for managers and Managing staff with challenging behaviour.
I am a psychologist with experience in a range of challenging environments, as an employee and as a manager. Besides coaching and training, I have led on consultations, developed policies, and conducted research about motivation and work-related stress and burnout. I have also worked, and continue to do so, with fiver different UK and US universities.