Managing Staff with Challenging Behavior
- 2 hours on-demand video
- 5 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- Understand the negative consequences of challenging behavior.
- Identify challenging behavior before it escalates.
- Address challenging behavior, through effective conversations with staff.
- Develop positive norms in the team, preventing challenging behavior.
- Students need to have experience working in teams.
- Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee.
This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.
The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.
- This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
- It is less useful for those whose colleagues display challenging behavior.
How to identify challenging behaviour at work, and you will reflect on which behaviours you find particularly challenging.
Introduction to this section of the course, identifying the topics addressed in this section.
How to ensure that the goals identified, aiming to resolve challenging behaviour, are implemented so that the challenging behaviour is addressed once and for all.