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How to Give Feedback to Poor Performing or Difficult People
11,844 students
What you'll learn
- Set and communicate clear expectations for your employees
- Confidently confront poor performance and non-compliant behavior
- Create a climate that brings out the best in your people
- Improve the performance and morale of your organization
- Know how to gain support from other leaders
- Understand the steps in progressive discipline
Explore related topics
Course content
4 sections • 17 lectures • 1h 17m total length
Requirements
- Experience as a leader or manager in a small to large company
- The desire to learn leadership skills in communication and accountability
Description
THE PROBLEM
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away.
Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to have difficult conversations and offer honest feedback to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization. The purpose of this course is to teach you how.
WHAT YOU'LL LEARN
Specifically, you will learn how to set and and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
USE THESE SKILL WHEN:
Someone's job performance is below expected standards
Someone has violated company policies or procedures in a way that causes harm or reduces productivity
The attitude or conduct of one person is dragging down the performance of other team members
Personality clashes or interpersonal conflicts are getting in the way of goodwill and productivity
Chronic problems such as tardiness, wasting time, inefficiency, in-fighting, or interpersonal blame, are interfering with performance.
By participating in this course, YOU WILL:
Gain a greater understanding of the importance of clear expectations in creating a high performance organization
Go through a process to either establish or clarify expectations for those whom you lead
Learn the steps and a set of guidelines for confronting non-conforming behavior and holding people accountable
Develop confidence in using this skill
Know how this skill fits within the framework of a formal disciplinary process.
Watch me demonstrate the skill in a number of case-studies
Think through how you will apply this skill to the people you manage
WHO IS IT FOR?
This course is for any leader, manager or supervisor who has to deal with an employee whose poor performance or behavior is causing a problem. What I teach works in large companies, in any kind of industry, for profit and not-for-profit organizations, and for owners of small businesses with just a few employees (which is really the majority of businesses in the world today).
Let me be clear that this course is not about teaching you a general process or system of setting goals and key performance metrics for all employees. Nor is it about how to develop a disciplinary procedure for your organization. Rather, it is to teach you how to talk to employees and get a commitment to improved performance when their behavior is not in compliance with your expectations and harming the productivity your work group.
WHY ME?
I’m Dr. Roger Kay Allen, consultant, trainer, psychologist, executive coach, and author. I’ve consulted with hundreds of leaders during the last 25 years to help them improve their business strategy, design high performance organizations and create collaborative work cultures in which each employee is an engaged and contributing partner in the business. In addition to my own consulting business, a partner and I have created some 70 leadership and team development modules which have been taught to over 1500 independent trainers and consultants around the world. In the last several years our programs have reached hundreds of businesses and hundreds of thousands of people.
So sign up now and learn the skills to confront poor performing people.
Who this course is for:
- Anyone who manages or supervises people
- Owners of small business
- Leaders who have to deal with difficult employees
- Future leaders