Lessons Learned for Telecom and IT Operations

Lessons learned to perform network and service operations effectively and efficiently in the Telecom and IT sectors are shared.

The shared lessons learned were classified as leadership and technical. In the leadership category, 16 lessons learned were shared. In the technical category, 11 lessons learned were shared. In total, 27 lessons learned were shared.

The leadership category includes areas Leadership model, Leadership style, Strategic perspectives, Strategic models, Time management techniques, Three approaches, Employee selection, Team motivation, Team development, Service /operation structure, Governance model, Empowerment, Key staff retention, Training and more.

The technical category includes areas Baseline management, Proactive operation, Centralization, Consolidation, Standardization, Automation, BCP/DRP, Working level agreement, Key event assurance plan, Key processes and Managed service model.

Due to the time planning of this training, very general information were provided to introduce the competency areas for managers and professionals. A workshop is organized for more detailed information on the shared lessons learned.

The training was planned for all managers and employees working at tactical and operational levels in the operations departments of companies in the Telecom and IT sector, all managers and employees in key roles working at operational and tactical levels in technical units of companies in the Telecom and IT sector, and entrepreneurs and employees who want to learn about network operation and service operation competencies. There are no prerequisites for this training.

This course is designed to share knowledge and experience through a simple presentation.