Jira for Beginners 2025|Real Examples, Best Practices & Tips

Name: Jira for Beginners 2025|Real Examples, Best Practices & Tips
Rating: 4.5 (15 reviews)

Master JIRA with real-world examples: Learn to create projects, customize workflows, and automate IT service management

Created byAntreas Solou

Last updated 12/2024

English

What you'll learn

Navigate JIRA’s interface and create projects from scratch.
Customize workflows, issue types, and screens for IT service management.
Implement automations and SLAs to streamline project workflows.
Build a functional IT Service Portal and track tickets with dashboards.
Manage permissions, notifications, and roles to control project access.

Course content

4 sections • 22 lectures • 2h 26m total length

Introduction1:06
Master the basics of Jira with real examples, best practices, and tips from an experienced Jira engineer, guiding you step by step to create and manage projects efficiently.
JIRA Key Terminology6:51
Master Jira key terminology and project types—software, business, and service management—and learn to navigate the graphical user interface, create projects, and manage issues, workflows, fields, and automations.
JIRA Best practices and Demo outline5:18
Learn Jira best practices for organizing projects and issues, and follow a hands-on demo to build an IT service portal with three issue types, workflows, screens, automation, and dashboards.
How to install Jira on your Personal Device6:33
Install a Jira data center instance on your personal device by following instructions, running the installer, and configuring the evaluation license, admin account, and first project.

Project Creation3:35
Learn how to create a new Jira project, set its basics, and clean up the default Atlassian template by deleting test projects, request types, and groups to start fresh.
Issue Types and Issue type schemes3:58
Configure issue types, workflows, and screens in admin settings, then create and apply an issue type scheme that groups service, asset, and access requests to the IT portal project.
Screens and Screen Schemes10:05
Create and group view, edit, and create screens, then build and apply screen schemes and a single issue type screen scheme to manage Jira service, access, and asset requests.
Workflow and Workflow Schemes3:36
Create three workflows for three issue types and place them in a workflow scheme. Connect each workflow to its type and set a default for new and unassigned issues.
Project Settings Walkthrough7:18
Learn to update the workflow scheme, map statuses for all issue types, and activate workflows, then review project details, audit logs, and reindex options in Jira.
Service Requests Workflow21:16
Configure a Jira service requests workflow with statuses like waiting for support, acknowledged, in progress, and awaiting approval, plus transitions and automations for assignment and approvals.
How to create Custom fields6:12
Discover how to create custom fields for Jira screens. Apply practical field setup to streamline your project workflows.
Access Requests Workflow1:55
Learn the access request workflow in Jira, moving the approval status to the first step and using the business owner as the designated approver for system access tickets.
How to create and configure a Request Type6:37
Create a new request type in Jira, configure it, and make the customer portal more appealing using the Service Desk extension and its dynamic forms.
Further Request Type Configurations8:51
Configure a new custom field of type group to assign IT request tickets to the service desk team and display business justification on the customer portal.
Permission Schemes and Project Roles4:38
Learn to create and modify a Jira project permission scheme, define a new permission role named user, grant comments, link issues, and browse permission, then assign users and teams.
Notification Schemes2:32
Jira notifications fire on each transition with default events, alerting watchers, the current assignee, and the reporter. Learn to edit notification schemes to add or remove groups, users, and roles.
Priorities, Calendars and SLAs9:45
Learn to configure Jira priorities and priority schemes, set calendars for working hours and holidays, and define SLAs for first response and time to resolution.
Automations7:50

Requirements

No prior experience with JIRA is needed – this course is designed for complete beginners.
A computer with internet access to set up and navigate JIRA.

Description

Welcome to "Jira for Beginners 2025 | Real Examples, Best Practices & Tips." This comprehensive course is designed specifically for beginners who want to unlock the full potential of JIRA, the leading project management tool developed by Atlassian. No prior experience is required, making it an ideal starting point for IT professionals, project managers, and business users alike.

In this hands-on course, you will learn:

Everything from Scratch: Gain a solid foundation in JIRA's interface and features.
Creating a New Project: Step-by-step guidance on setting up an IT Service Portal project tailored for your organization.
Customizing Workflows: Develop distinct workflows for service requests, access requests, and asset management.
Creating Issue Types and Request Types: Configure issue types and request types to effectively manage various types of work.
Setting Up SLAs: Implement Service Level Agreements to ensure timely responses and resolutions for support requests.
Automations: Streamline your processes by setting up automations for repetitive tasks and transitions.
Creating Screen Schemes: Develop customized screens for creating, editing, and viewing issues tailored to your workflows.
Dashboard Creation: Build a dashboard to effectively track and manage your tickets and service requests.
Managing Permissions and Roles: Set up user permissions and roles to control access within your project.

By the end of this course, you will have a fully functional IT Service Portal that you can adapt and implement in your organization. Join us to enhance your project management skills and become proficient in JIRA today!

Who this course is for:

Beginners looking to learn JIRA from scratch, with no prior experience required.
IT professionals and service desk teams who want to implement or improve their JIRA Service Projects.
Project managers seeking to streamline workflows and manage tasks efficiently using JIRA.
Anyone who wants to learn practical, real-world JIRA skills to boost productivity in their organization.

Jira for Beginners 2025|Real Examples, Best Practices & Tips

What you'll learn

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Course content

Introduction4 lectures • 20min

Configurations14 lectures • 1hr 38min

Navigate Jira like a pro3 lectures • 29min

Bonus Section1 lecture • 1min

Requirements

Description

Who this course is for: