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30-Day Money-Back Guarantee
IT & Software Network & Security IT Troubleshooting

IT Troubleshooting Skill Training

IT Troubleshooting 101 for Analysts and Managers
Rating: 4.2 out of 54.2 (1,055 ratings)
5,753 students
Created by Noel Temena
Last updated 1/2021
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Minimize problem duration
  • Standardize troubleshooting procedure
  • Practice efficient problem identification
  • Technical deduction and isolation exercises
Curated for the Udemy for Business collection

Requirements

  • Minimum of 2 years technical support experience

Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.

You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.

Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst

NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.

Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.

Who this course is for:

  • IT Managers
  • IT Professional
  • Technical Trainers
  • Enterprise IT Analyst
  • Call Center IT Analyst

Course content

4 sections • 10 lectures • 57m total length

  • Preview03:24
  • Preview02:04

  • Preview02:03
  • Preview06:48

  • Verbal Troubleshooting
    02:12
  • Process Troubleshooting
    02:24
  • Component Troubleshooting
    03:22

  • Troubleshooting Drills and Exercise Guide
    07:39
  • Troubleshooting Drills and Exercise Document
    14 pages
  • Tactical Troubleshooting Exercise
    14 pages

Instructor

Noel Temena
Deductive Skill Development & Automation Consultant
Noel Temena
  • 4.1 Instructor Rating
  • 1,115 Reviews
  • 8,232 Students
  • 2 Courses

     Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management. 

For customized troubleshooting skill development programs and deductive tools & automation services, click on his website.

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