Udemy
    •  
    •  
    •  
    •  
    •  
    •  
    •  
    •  
Subscribe
Turn what you know into an opportunity and reach millions around the world.
Learn More
Your cart is empty.
Keep shopping
IT Support /Desktop Support/Service desk/ interview Prep
Rating: 4.4 out of 5(136 ratings)
2,754 students

IT Support /Desktop Support/Service desk/ interview Prep

115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview
Created byMotasim Ibrahim
Last updated 11/2021
English

What you'll learn

  • Prepare for IT support Engineer/Desktop Support /Service Desk Interview.
  • Get full knowledge and skills of IT support Engineer Tier one area
  • Get ready to pass your Technical interview
  • covered all IT support section : Software, Hardware ,Network ,Active Directory ,Troubleshooting

Included in This Course

115 questions

  • Troubleshooting /Real life scenario interview Questions and Answers16 questions
  • Active Directory Interview Questions and Answers19 questions
  • Network Interview Questions and Answer49 questions
  • ITIL and Ticket system Interview Questions and Answers21 questions
  • Outlook and backup interview Questions and Answers10 questions

Description

Are  you looking for IT support Tier one  job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios 

These questions and answer suitable for job hunter and people who stuck in technical  interview . I have divided this course as below:

ITIL and Ticketing system :  ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario

Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect

Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.

Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc

Troubleshooting :  Strategies to Troubleshoot issue ,  Network issue , hardware issue , software issue , security issue...ect


Who this course is for:

  • Beginner who looking for Tier one IT support/Desktop Support/Service Desk Positions
  • people who want to expand their IT knowledge
  • People who want to change their current IT Support position
  • Anyone who is going to face IT Support interview

Report abuse