IT Support /Desktop Support/Service desk/ interview Prep
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios
These questions and answer suitable for job hunter and people who stuck in technical interview . I have divided this course as below:
ITIL and Ticketing system : ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario
Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect
Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.
Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc
Troubleshooting : Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue...ect
Who this course is for:
- Beginner who looking for Tier one IT support/Desktop Support/Service Desk Positions
- people who want to expand their IT knowledge
- People who want to change their current IT Support position
- Anyone who is going to face IT Support interview
My name is Motasim Ibrahim ,I have Seven years of experiences as IT Engineer specialist I have done ITIL-F, CCNA routing and switching, MCTS -Windows 7 configuration , MCDST-windows 7 troubleshooting ,MCSA -Windows server2016, MCSE-Exchange Server2016, CompTIA A+ ,Network +and Server+, Apple certified Associate Mac integration 10.13. I've worked on IT support specialist and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix problems.