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Become a Champion Communicator
Rating: 4.6 out of 5(9 ratings)
13 students

Become a Champion Communicator

Everyone is different, Everyone is unique & Everyone has their own communication style! Do you know what's yours?
Created byQuickskills Academy
Last updated 4/2017
English
English [Auto],

What you'll learn

  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
  • Use appropriate communication techniques and tools to suit different communication styles of people.
  • Plan response to information received, taking into account the social and cultural background of recipient of information.
  • Identify indications & triggers of conflict with individuals or groups of people.
  • Define the conflict and highlight points of differences/contention objectively, taking into consideration social and cultural differences of parties involved.
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to the supervisor.

Course content

5 sections • 32 lectures • 4h 22m total length

  • What is Communication8:26

    Explore the categories of communication: spoken, nonverbal, written, and visualizations, and how senders and receivers encode, transmit, decode, and provide feedback across channels to reduce misunderstandings.

  • Interpersonal Communication Skills7:29

    Explore interpersonal communication as a two-way process of exchanging verbal and nonverbal messages, including tone of voice, facial expressions, gestures, and body language, within varying social contexts and channels.

  • Principles of Communication7:21

    Learn how interpersonal communication shapes understanding through verbal and nonverbal cues, context, timing, and how stereotypes and preconceptions can lead to misunderstandings.

  • Barriers to Effective Communication6:40

    Identify barriers to effective communication, including jargon, language differences, emotional and psychological barriers, distractions, and cultural and physical obstacles, and use feedback and active listening to ensure understanding.

  • Giving and Receiving Feedback6:21

    learn to give and receive feedback by focusing on behavior, describing its effects on you, and using timely, specific, emotionally intelligent listening and reflection.

  • Improving Communication7:24

    Improve communication by practicing listening, clarification, reflection, and empathy to read nonverbal cues, seek input, and communicate with clarity, respect, and inclusion.

  • Interview Skills9:30

    Develop interview skills by preparing thoroughly through researching the organization and job fit, crafting concrete examples aligned to the person specification, and handling competency-based questions, icebreakers, and presentations with confidence.

  • Telephone Interviews9:23

    Prepare thoroughly for telephone interviews by researching the company and its product or service, ready examples of your skills; choose a quiet location, sound professional, manage technology, and follow up.

  • Interviewing Skills11:49

    Prepare with a detailed job description and panel scoring to avoid bias. Conduct structured interviews with rapport, varied questions, and practical tests, then verify with references.

  • The Ladder of Inference7:05

    Explore the ladder of inference, how beliefs loop data selection into quick, biased conclusions, and practice testing data with clarifying questions to improve listening and interviewing skills.

Requirements

  • You should be able to speak and understand English
  • You need to have an open mind and be open to change
  • You should have a notebook or anything you can scribble down on at hand in order to take down key points
  • During the course there will be a few exercise, feel free to pause the video to complete the exercises
  • The objective of this online training course is to enable you to develop a truly engaging and responsive communication style, leading to positive results for you and your organisation.
  • It's also to provide support to team members to achieve individual and team goals while taking diversity issues into consideration.

Description

Written and oral communication is not only about expressing your views, it’s about making your views understood. Someone has to do the work - it shouldn’t be your audience.

In today’s competitive business world and economy, effective communication skills is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.

Did you know that 55% of communication is body language?

Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers. 

Who this course is for:

  • This is highly interactive & comprehensive online workshop that's targeted at staff in supervisory positions that have the responsibility for a group of staff engaged in teams, sub-units of the organisation or business.
  • It would also be useful to people in small businesses or to self-employed workers.

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