Insight into IT Support / Helpdesks / NOC / Service Desks
4.0 (182 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,059 students enrolled

Insight into IT Support / Helpdesks / NOC / Service Desks

Secure your first IT Support role
4.0 (182 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,059 students enrolled
Created by Manish Tankaria
Last updated 5/2017
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • After completing the course you will gain valuable knowledge on how a support desk operates which will help you secure your first support role.
Requirements
  • For anyone with a passion of getting into a support role and developing their career
Description
Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop.  There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC’s operate as well as a whole host of other information including interview techniques.  I do hope you find this presentation helpful and please do leave feedback once you completed. 

Thank you and good luck!
Who this course is for:
  • This course is for anyone looking to secure your first support role
Course content
Expand 20 lectures 01:35:13
+ Start Here
20 lectures 01:35:13
Typical setup of a Helpdesk
04:10
Smaller organisations
03:00
Main processes of a Helpdesk
04:45
Incident management
04:37
Change management
04:48
Problem management
04:18
Knowledgebases
04:03
Service Level Agreements (SLAs)
08:19
Updates and structure
07:35
Supporting the customer
01:57
Escalations
02:57
Ticketing systems
03:56
Importance of softskills
05:45
Certifications
07:56
Help wth interviews
08:12
Develop and progress
07:06
CV
01:47