Incident Management - ISO 22320 Aligned

Name: Incident Management - ISO 22320 Aligned
Rating: 5.0 (1 reviews)

“Building Resilience Through Effective Incident Management”

Created byGraeme Sayer, Dhamaravelli Moodley

Last updated 4/2026

English

What you'll learn

Apply the full incident management lifecycle to effectively prepare for, respond to, and recover from incidents
Analyse incidents to identify root causes and implement corrective and preventive actions
Communicate clearly and coordinate stakeholders during incidents to reduce escalation and impact
Document incidents accurately and use data to support compliance, reporting, and continuous improvement

Course content

1 section • 6 lectures • 2h 27m total length

Session 1 - Modules 1 & 231:45
In Modules 1 and 2, students will be introduced to the fundamental concepts of incident management and the importance of preparedness. These modules provide a strong foundation by explaining what incidents are, why structured incident management is essential, and how organisations can reduce risk through proactive planning.
Students will explore key principles such as risk awareness, the development of incident management plans, and the roles and responsibilities involved in preparing for potential disruptions. By the end of these modules, learners will understand how effective preparation supports faster, more coordinated responses and reduces the overall impact of incidents.
Session 2 - Modules 3 & 413:06
In Modules 3 and 4, students will build on their foundational knowledge by exploring how incident management plans are activated and implemented in real situations. These modules focus on the transition from preparedness to action, including how incidents are identified, reported, and escalated.

Students will also learn about command, control, and coordination structures, as well as the roles and responsibilities of individuals and teams during an incident. By the end of these modules, learners will understand how to initiate an effective response and ensure that actions are organised, timely, and aligned across the organisation.
Session 3 - Modules 5 & 628:56
In Modules 5 and 6, students will deepen their understanding of how incidents are managed in real time, with a focus on coordination, decision-making, and maintaining control during dynamic situations. These modules explore how teams work together under pressure, how information is used to guide actions, and how priorities are set as incidents evolve.
Students will also learn how to maintain situational awareness, adapt to changing conditions, and ensure that response efforts remain aligned and effective. By the end of these modules, learners will be better equipped to support structured, coordinated, and well-informed incident response activities.
Session 4 - Modules 7 & 821:13
In Modules 7 and 8, students will focus on the critical roles of communication and investigation during and after incidents. These modules explore how clear, timely communication supports effective coordination, reduces confusion, and maintains trust with stakeholders.
Students will also learn how to investigate incidents to understand what happened and why, using structured approaches to identify root causes rather than just surface issues. By the end of these modules, learners will be able to support effective communication during incidents and contribute to meaningful analysis that drives learning and improvement.
Session 5 - Modules 9 & 1025:18
In Modules 9 and 10, students will learn how to bring incidents under control and restore normal operations, while ensuring all actions are properly documented. These modules focus on incident resolution, recovery, and the importance of accurate record keeping throughout the process.
Students will explore how to coordinate recovery efforts, verify that systems and services are safely restored, and ensure compliance with legal and organisational requirements through clear documentation. By the end of these modules, learners will understand how effective recovery and record keeping support accountability, learning, and organisational resilience.
Session 6 - Modules 11 & 1227:02
In Modules 11 and 12, students will focus on how to conclude the incident management process and turn experience into lasting improvement. These modules explore the importance of post-incident reviews, capturing lessons learned, and implementing corrective and preventive actions.
Students will also learn how to formally close out incidents by ensuring all actions are complete, documentation is finalised, and stakeholders are informed. By the end of these modules, learners will understand how to embed improvements into plans, procedures, and training, strengthening organisational resilience and readiness for future incidents.

Requirements

No prior experience required – suitable for beginners and professionals new to incident management Basic understanding of organisational operations (helpful but not essential) Access to a computer or mobile device to view and download course materials Ability to study independently in a self-paced, non-interactive learning environment Interest in improving organisational resilience and incident response capability

Description

This comprehensive Incident Management Essentials course provides a structured and practical introduction to managing incidents effectively across their full lifecycle. Designed as a fully online, downloadable programme, the course offers flexible, self-paced learning with no live interaction required—allowing learners to study anytime, anywhere.

The course covers all key stages of incident management, from preparedness and prevention through to response, communication, investigation, recovery, and continuous improvement. Learners will gain a clear understanding of how to identify risks, activate response plans, coordinate teams, and communicate effectively during incidents to minimise impact and prevent escalation.

In addition, the course explores how to investigate incidents using structured approaches to identify root causes, rather than focusing on surface-level issues. Emphasis is placed on learning and improvement, ensuring that organisations can strengthen their processes and reduce the likelihood of future incidents.

Students will also develop an understanding of the importance of accurate documentation, compliance, and record keeping, as well as how to use incident data to support reporting and organisational learning. The course concludes with guidance on incident close-out and embedding lessons learned into plans, procedures, and training.

Aligned with internationally recognised best practices, this course is suitable for a wide range of industries and roles. It provides learners with the knowledge and confidence to support effective incident management and contribute to building resilient, well-prepared organisations.

Who this course is for:

This course is designed for professionals across a wide range of industries who are involved in, or responsible for, managing incidents and disruptions within their organisations. It is particularly valuable for individuals in operations, risk management, business continuity, health and safety, IT, facilities, and emergency response roles. The course is also suitable for team leaders, supervisors, and managers who need to coordinate responses, make decisions under pressure, and ensure effective communication during incidents. In addition, it is ideal for organisations seeking to build a consistent, structured approach to incident management across teams, as well as individuals looking to enhance their knowledge and practical skills in line with recognised best practices. No prior experience in incident management is required, making the course accessible to beginners while still providing valuable insights for more experienced professionals seeking to strengthen their capabilities.