How to Write Effortless Quality Procedures & SOPs for ISO
4.0 (121 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
560 students enrolled

How to Write Effortless Quality Procedures & SOPs for ISO

You'll Be Able To Write a Professional Procedures, Which Will Match ISO standards, such as ISO 9001
4.0 (121 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
560 students enrolled
Created by Danielle Volski
Last updated 1/2020
English
English [Auto]
Current price: $93.99 Original price: $134.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 3 hours on-demand video
  • 7 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • Breaking down a process, to be able to write a procedure to describe it.
  • The rules of writing a procedure.
  • Writing 1-page procedures
  • Matching the procedure to a target audience.
  • The difference between an SOP and work instruction.
  • You'll know why NOT to write procedures, and what alternatives you can use
  • How to gain cooperation among employees, by simply using a procedure.
Requirements
  • Professionals whom assigned to write a procedure
  • Professionals who need to use procedures
  • Department mangers
  • Quality managers
  • Quality consultants
Description

#### UPDATED FOR 2020 ! ####

### A new lecture added in section 2 - Lecture: Converting a procedure to a form ###


How to write a procedure?

How to break down the process to steps?

What are the rules of writing?

Where do I even begin?

These were the questions I asked, before writing my first procedure, and the answers weren't very helpful, back at the time.

So, more than a decade later, after writing thousands of procedures and SOPs, I've created this course, so others don't go through the struggles I did, writing my first procedure.


Procedures are a major part of;

·       Communicating with colleges and managers

·       Make sure that the company knowledge remains after employees leave

·       A learning tool for new employees as well as for improving the processes

 

Therefore, you will write and handle procedures all along your career.

 

Having the skill-set to write clear, short procedures, is not only the best way to showcase your professional skills, it's also extremely useful for writing other important documents along the way in your professional life.

 

The course contains examples, case-studies and exercises with downloadable material.

 

In this course, you will learn;

·       How to break down a process, to be able to write a procedure to describe it.

·       What are the rules of writing?

·       How to write 1-page procedures?

·       How to match the procedure to the target audience?

·       How to deal with complex or multi-department processes?

·       What is the difference between an SOP and work instruction?

 

Additionally! Special for this course:

You'll know why NOT to write procedures, and what alternatives you can use. 
How to gain cooperation among employees, by simply using a procedure.

 

Being a click away from the best practices of writing procedures as a true professional, is a good place to be, especially, when it comes to your career.

 

You are welcome to watch all FREE preview videos - I made sure that you'll have at least one video for preview, in EVERY single section.

Plus, you have a 30-day money back guarantee, to enable you to confidently enroll.

 

See you in the course!

Danielle

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RECENT UPDATES:

*** 2019 update - new video of flow chart case study ***

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Who this course is for:
  • Professionals whom assigned to write a procedure
  • Quality control personnel
  • Quality consultant
  • Quality manager
  • Department manger
  • Chief Operation Officer
Course content
Expand all 32 lectures 03:00:10
+ Introduction
5 lectures 16:53

What you will gain from the course + The instructor background, so you'll be able to know whether this course is for you.   

Preview 02:20

A quick tip for how to write a procedure right now!

Just in case you need to write one real fast.

Check out how to write a short procedure that will cover ALL the standard requirements that you may deal with.

Preview 07:29

Understand why sometimes the learning is easy and other times it's difficult, so you'll know this course potential to give you real knowledge.   

Preview 02:50

Know what's in every section of the course, for evaluate if the content is suitable for your needs.   

Preview 02:35
+ BASIC TERMS AND WHY NOT TO WRITE SOPs?
6 lectures 23:01

In this lesson we'll see what a procedure is + what a process is.

These terms are the basis to be able to write any SOP or procedure.

Explaining what a procedure and a what a process is
02:12

Explaining the difference between a process and an SOP, so you know how and when to use each.   

The difference between an SOP and a work instruction.
03:42

It this session, we'll talk about why NOT to write SOP's, and what can replace them, so you can have alternatives that often way much better than a documented procedure.   

Preview 04:25

Procedure documents are rarely read by the employees, so better to convert them to a usable document, such as a form.

Converting a procedure to a form
07:47

In this lecture we'll see when a procedure or an SOP IS needed.

Recognizing theses cases will help you to decide fast if a procedure is needed.

When an SOP is necessary?
03:39

In this quiz, the need for a procedure is practiced.

QUIZ for practicing a procedure need
1 question

Feedback is essential for any type of learning. Good teachers are rarely born – they are the creation of their students' feedback.

The importance of feedback
01:16
+ HOW TO BEGIN? RULES AND HOW TO BREAK THEM
9 lectures 01:11:26

In this session, we'll see how to begin the writing of a procedure, so you'll know how to learn the process and how to document it, so the process steps will be clear to others.   

How to begin?
03:45

The rules of writing will help you to write a professional procedure. However, with time and experience, you may create your own rules.

Rules of writing and how to break them.
07:12

It is a fun lesson, since now you'll learn how to write 1-page procedure!

A 1-page procedure have an enormous benefit of simplifying and matching the documents specifically to who is using it.

Preview 03:47
Document the following process to a 1-page procedure.
In this assignment, you are practicing how to write a 1-page procedure.
1 question

A cookie cutter has different formats to match the event. A house has format that matching the need of its residents.

Procedures should match their target audience needs, so we are different formats for that.

Procedures formats
07:10

In this quiz we are practicing the procedure formats.

QUIZ for practicing procedures formats
1 question

This lesson presenting a case study of the comics format, so you'll see, step by step, how to break down a process to steps, how to recognize if the comics format is the suitable one, and how to convert the process to a comic.   

Case study for comics format
13:07

This lesson presenting a case study of the table format, so you'll see, step by step, how to break down a process to steps, how to recognize if the table format is the suitable one, and how to convert the process to a table.   

Case study for table format
15:14

This lesson presenting a case study of the flow chart format, so you'll see, step by step, how to break down a process to steps, how to recognize if the flow chart format is the suitable one, and how to convert the process to a flow chart.   

Case study for flow-chart format
08:34

Explaining how deal with complex or cross-department procedures, while assuring the procedure document clarity and even simplicity.   

Writing cross-organization of complicated SOPs
06:44

NOT managing procedures is like throwing our cloths, along with kitchen pantry content and working tools together into one closet.

It's such a waste of time to look up for the required item in a mess, not mentioning the potential errors.

So, in this lesson, you'll see how to organize the procedures for a fast and easy way of finding and using just the right one.

Managing versions, drafts and old SOPs
05:53

In this quiz, we are practicing the management of procedures versions, drafts and obsolete docs.

QUIZ for practicing how to manage versions, drafts and obsolete procedures
1 question
+ IMPLEMENTING AN SOP
5 lectures 28:32

Matching a procedure to the target audience is not only by choosing the right format, but also choosing its detailing level and even the procedure document location or print out.

As much as the procedure is compatible o the target audience, it is will be used and achieve its purpose and of course, the procedure is highly professional.

Preview 04:53

In this quiz we are practicing how to match the procedure to the target audience.

Quiz for practicing how to match the procedure to the target audience
1 question

When a procedure is ready to distribution and approval?

You'll be perhaps surprised to know that when it is way LESS than 100% completed. Why? To save time on trying to figure out the perfect procedure. Instead let it work.

Distribution and approval of SOP
06:04

Explaining all the ways to handle resistances, since if employees resisting the procedure – it is NOT going to be implemented, and the procedure documentation would be a waste of time, and its author failure.

See how to avoid or reduce the chance for the procedure to fail.

Handling resistances
06:06

Perhaps you are familiar with the expression "win the battle, but lose the war", which mean that employees may apparently agree with the procedure, but at the end of the day – not implementing it.

 

Knowing how to hold a meeting where the procedure is presented and approved, is essential for avoid the procedure failure.

 

It is better to lose a fight, but still win the battle. Meaning that even if not everyone agrees, and even if the implementation goes slow, it's better since it makes the procedure better.

Tactics for succeed in a procedure discussion meeting
05:13

Gamification is integrating game into work.

Learn how to use gamification to make a procedure implementation efficient and fun.

Implementing an SOP using gamification
06:16
+ MANAGING AND SAFEGUARDING SOPs, ETHICS AND POLICY
3 lectures 19:40

This lesson covering how to safeguard procedures, while enable accessibility to them, so we do not end up with mistakenly deleted or modified procedures, that may cause damage to the company.   

Accessible and safeguarded SOPs
04:43

How many procedures a company should have?

Learn to recognize when our organization have too much procedures, and how to cut back on these documents fast and efficiently. 

Cut back on SOPs
09:20

Understanding what an ethic is, what a policy is, and how to use the procedure rules to write clear policies and ethics.

SOPs for ethics and policies
05:37
+ BONUS
3 lectures 18:59

In this video we'll cover when the procedure will help and when it will NOT.

Plus providing other tools as well, when the procedure cannot help.

SOP as tool for settling conflicts
05:53

So, does a procedure can really make change? Can few pages of document make any difference?

Here we'll cover how a procedure can have an impact.

SOP as tool for change
06:31

Explaining how companies can gain customer's trust by using procedures.

But not only procedures.

SOP to gain customers trust
06:35
+ Closure and Gift
1 lecture 01:39

You're real benefit from the course + a gift for you.

Closure + Bonus Gift
01:39