History of Microsoft Dynamics 365 Customer Engagement (CRM)

This Is a Free Mini-Series. Learn Everything You Need To know about History, Origin & Road-map of Dynamics 365 CE (CRM)
Free tutorial
Rating: 4.1 out of 5 (119 ratings)
3,992 students
1hr 31min of on-demand video
English [Auto]

Overview of Microsoft Dynamics 365
History of Microsoft Dynamics 365 Customer Engagement (CRM)
Origin and Road-map of Microsoft Dynamics 365/CRM


  • Laptop /Computer/Tablet/Smartphone to access this course online
  • Internet Connection


Module 1: Origin and Roadmap of Microsoft Dynamics 365 to date

  • Microsoft Dynamics 365 Introduction

  • History of Microsoft Dynamics 365

  • Details about Pre-CRM Era/ What was there before CRM?

  • Road-map of Microsoft Dynamics 365 from the first version till date

Module 2: Major Features Released in Microsoft CRM 1.0/1.2

  • Microsoft CRM 1.0/1.2 Introduction

  • Microsoft CRM 1.0 Functionalities

  • Microsoft CRM 1.0 Limitations

  • Microsoft CRM 1.2 Changes

  • Microsoft CRM 1.2 Limitations and Conclusion

Module 3: Major changes in Microsoft Dynamics CRM 3.0

  • Microsoft Dynamics CRM 3.0 Introduction 

  • Microsoft Dynamics CRM 3.0 Improvements

  • Microsoft Dynamics CRM 3.0 New Features

  • Microsoft Dynamics CRM 3.0 Limitations and Conclusion

Module 4: Major changes in Microsoft Dynamics CRM 4.0

  • Microsoft Dynamics CRM 4.0 Introduction

  • Microsoft Dynamics CRM 4.0 Improvements

  • Microsoft Dynamics CRM 4.0 New Features

  • Microsoft Dynamics CRM 4.0 Limitations and Conclusion

Module 5: Major changes in Microsoft Dynamics CRM 2011

  • Microsoft Dynamics CRM 2011 Introduction

  • Microsoft Dynamics CRM 2011 Improvements

  • Microsoft Dynamics CRM 2011 New Features

  • Microsoft Dynamics CRM 2011 Limitations and Conclusion

Module 6: Major changes in Microsoft Dynamics CRM 2013

  • Microsoft Dynamics CRM 2013 Introduction

  • Microsoft Dynamics CRM 2013 Improvements

  • Microsoft Dynamics CRM 2013 New Features

  • Microsoft Dynamics CRM 2013 Limitations and Conclusion

Module 7: Major changes in Microsoft Dynamics CRM 2015

  • Microsoft Dynamics CRM 2015 Introduction

  • Microsoft Dynamics CRM 2015 Improvements

  • Microsoft Dynamics CRM 2015 New Features

  • Microsoft Dynamics CRM 2015 Limitations and Conclusion

Module 8: Major changes in Microsoft Dynamics CRM 2016

  • Microsoft Dynamics CRM 2016 Introduction

  • Microsoft Dynamics CRM 2016 Improvements

  • Microsoft Dynamics CRM 2016 New Features

  • Microsoft Dynamics CRM 2016 Limitations and Conclusion

Module 9: Major changes in Microsoft Dynamics 365

  • Microsoft Dynamics 365 Introduction

  • Microsoft Dynamics 365 Improvements

  • Microsoft Dynamics 365 New Features

  • Microsoft Dynamics 365 Conclusion

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Who this course is for:

  • Anyone who wants to start his/her career in Microsoft Dynamics 365 .
  • Microsoft Dynamics CRM Developers, Functional Consultants, Testers or Professional.
  • This course is designed for Dynamics 365 Customer Engagement apps aka CRM. So it will not cover the background and history of ERP side of Dynamics 365.
  • If you are a beginner at Dynamics 365, and upgrade yourself to a PRO.
  • If you are inquisitive or wanted to know the background and history of Microsoft Dynamics CRM/365.


Abhishek Dhoriya | MCT | MCE | Author | Microsoft (FTE) | YouTube Creator
  • 4.0 Instructor Rating
  • 1,453 Reviews
  • 18,805 Students
  • 5 Courses

I am a Microsoft Certified Trainer, Microsoft Certified Educator, Author, and YouTube Creator and also Microsoft Certified Professional in Dynamics 365, Power Platform, and other Microsoft technologies.

Currently working as Consultant at Microsoft (FTE) and worked with Industry Leaders like Infosys and HCL Technologies in the past.

I have successfully implemented 9+ large scale projects under various domains (Finance, Insurance, Banking, Government domains ) over a period of 11+ years.

I consider my self a Lifelong learner who likes to learn and share knowledge and my experience with others and learn the same from others.

Brief Summary:

• Over 11+ years of overall experience in the entire Software Development Life Cycle as well as Microsoft .Net Framework Technologies.

• 10+ years of extensive implementation experience in installation, configuration, customization, and extension of Microsoft Dynamics CRM 4.0, 2011, 2013, 2015, 2016, Dynamics 365 as well as doing the deployment, troubleshooting and production support for the applications developed.

• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript

• Experience in developing custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM

• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities

• Hands-on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions

• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server

• Hands-on experiences in developing Web/Windows applications using C, SQL Server 2005/2008/2012 R2, and Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.

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