History of Microsoft Dynamics 365 Customer Engagement (CRM)
- Laptop /Computer/Tablet/Smartphone to access this course online
- Internet Connection
Module 1: Origin and Roadmap of Microsoft Dynamics 365 to date
Microsoft Dynamics 365 Introduction
History of Microsoft Dynamics 365
Details about Pre-CRM Era/ What was there before CRM?
Road-map of Microsoft Dynamics 365 from the first version till date
Module 2: Major Features Released in Microsoft CRM 1.0/1.2
Microsoft CRM 1.0/1.2 Introduction
Microsoft CRM 1.0 Functionalities
Microsoft CRM 1.0 Limitations
Microsoft CRM 1.2 Changes
Microsoft CRM 1.2 Limitations and Conclusion
Module 3: Major changes in Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 Introduction
Microsoft Dynamics CRM 3.0 Improvements
Microsoft Dynamics CRM 3.0 New Features
Microsoft Dynamics CRM 3.0 Limitations and Conclusion
Module 4: Major changes in Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 Introduction
Microsoft Dynamics CRM 4.0 Improvements
Microsoft Dynamics CRM 4.0 New Features
Microsoft Dynamics CRM 4.0 Limitations and Conclusion
Module 5: Major changes in Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 Introduction
Microsoft Dynamics CRM 2011 Improvements
Microsoft Dynamics CRM 2011 New Features
Microsoft Dynamics CRM 2011 Limitations and Conclusion
Module 6: Major changes in Microsoft Dynamics CRM 2013
Microsoft Dynamics CRM 2013 Introduction
Microsoft Dynamics CRM 2013 Improvements
Microsoft Dynamics CRM 2013 New Features
Microsoft Dynamics CRM 2013 Limitations and Conclusion
Module 7: Major changes in Microsoft Dynamics CRM 2015
Microsoft Dynamics CRM 2015 Introduction
Microsoft Dynamics CRM 2015 Improvements
Microsoft Dynamics CRM 2015 New Features
Microsoft Dynamics CRM 2015 Limitations and Conclusion
Module 8: Major changes in Microsoft Dynamics CRM 2016
Microsoft Dynamics CRM 2016 Introduction
Microsoft Dynamics CRM 2016 Improvements
Microsoft Dynamics CRM 2016 New Features
Microsoft Dynamics CRM 2016 Limitations and Conclusion
Module 9: Major changes in Microsoft Dynamics 365
Microsoft Dynamics 365 Introduction
Microsoft Dynamics 365 Improvements
Microsoft Dynamics 365 New Features
Microsoft Dynamics 365 Conclusion
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Who this course is for:
- Anyone who wants to start his/her career in Microsoft Dynamics 365 .
- Microsoft Dynamics CRM Developers, Functional Consultants, Testers or Professional.
- This course is designed for Dynamics 365 Customer Engagement apps aka CRM. So it will not cover the background and history of ERP side of Dynamics 365.
- If you are a beginner at Dynamics 365, and upgrade yourself to a PRO.
- If you are inquisitive or wanted to know the background and history of Microsoft Dynamics CRM/365.
I am a Microsoft Certified Trainer, Microsoft Certified Educator, Author, and YouTube Creator and also Microsoft Certified Professional in Dynamics 365, Power Platform, and other Microsoft technologies.
Currently working as Consultant at Microsoft (FTE) and worked with Industry Leaders like Infosys and HCL Technologies in the past.
I have successfully implemented 9+ large scale projects under various domains (Finance, Insurance, Banking, Government domains ) over a period of 11+ years.
I consider my self a Lifelong learner who likes to learn and share knowledge and my experience with others and learn the same from others.
• Over 11+ years of overall experience in the entire Software Development Life Cycle as well as Microsoft .Net Framework Technologies.
• 10+ years of extensive implementation experience in installation, configuration, customization, and extension of Microsoft Dynamics CRM 4.0, 2011, 2013, 2015, 2016, Dynamics 365 as well as doing the deployment, troubleshooting and production support for the applications developed.
• Experience in developing custom WCF web services, dialog-based workflows, plug-ins and integrating custom web pages into CRM
• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities
• Hands-on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions
• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in, SharePoint Server
• Hands-on experiences in developing Web/Windows applications using C, SQL Server 2005/2008/2012 R2, and Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.