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Foundations of Communication in Health and Social Care
Rating: 4.3 out of 5(3 ratings)
134 students

Foundations of Communication in Health and Social Care

Professional, Regulatory and Theoretical Foundations
Created byDeborah Casey
Last updated 1/2026
English

What you'll learn

  • The 3 C’s of Communication: Clear, Concise, Consistent.
  • The Roper, Logan and Tierney model of nursing in relation to communications and assessment.
  • Students will learn, understand and gain insight to Communication in the care setting.
  • Students will appreciate some UK legislation around confidentiality.
  • Students will become aware of reporting breaches of communication and confidentiality.
  • Students learn about the Communication Process and what it is and thus help improve their own communication skillls.
  • Students explore effective communications, extend their understanding through a case study with questions to explore the mater of communications.

Course content

5 sections • 25 lectures • 1h 20m total length

  • 1 Introduction6:34

    Develops effective communications for health and social care workers, covering speech, nonverbal cues, written documentation, sign language, and confidentiality, with emphasis on safety, continuity of care, and legal obligations.

  • 11:55

    Lesson 1 script

  • 23:28

    Develop beginner communication skills for health and social care workers through a self-paced, distance learning course that emphasizes journaling, professionalism, confidentiality, and practical best practices, including dementia communication and confidence-building.

  • 2 Introduction and course overview1:31

    Lesson 2 Introduction and course overview script

  • 3 Copyright, disclaimer and warranties3:23

    Explore intellectual ownership, copyright waivers, and rights reserved for course materials, with restrictions on copying or recording without written permission, a warranty disclaimer, and user security responsibilities.

  • 31:23

    Lesson 3 Copyright, disclaimer and warranties script

Requirements

  • General lilteracy skills, time and willingness to complete a journal and create a personal plan to progress and develop.

Description

Effective communication is central to safe, person-centred, and legally compliant health and social care delivery. This course provides a comprehensive and structured understanding of communication in care settings, explicitly aligned with CQC Regulations, professional standards (NMC, GMC, RCN), and established communication theories.

This course is also a pre-cursor to the advanced communications course currently in production.

Health and social care professionals communicate continuously with patients, service users, relatives, colleagues, and multidisciplinary teams. Communication underpins all aspects of care delivery, including personal care, medicines management, record keeping, safeguarding, consent, and continuity of care. Both effective and ineffective communication directly impact safety, dignity, outcomes, and regulatory compliance.

This course recognises communication as a multi-modal process, encompassing:

  • Verbal communication (face-to-face, telephone, digital platforms)

  • Written communication (care records, reports, electronic systems)

  • Non-verbal communication (body language, eye contact, tone, pace)

  • Inclusive and alternative communication methods

  • Repetition, clarity, and confirmation of understanding

The course places particular emphasis on legal duties, confidentiality, information governance, and professional accountability, reflecting statutory requirements under CQC regulations and data protection law.

The programme is structured into clear modules, each explicitly mapped to relevant CQC Regulations, ensuring organisations and learners can evidence compliance and good practice. Communication theories are integrated to support reflective practice, professional judgement, and continuous improvement.

Learning Outcomes

By the end of this course, learners will:

  • Demonstrate an understanding of effective communication within regulated care environments

  • Apply communication strategies that promote safety, dignity, and person-centred care

  • Understand legal, ethical, and professional responsibilities for information sharing

  • Recognise how communication failures contribute to risk and how to prevent them

  • Evidence compliance with CQC regulations through effective communication practice

Why join this course?

Learners receive lifetime access to the course content.

Students can access this course 24/7 anywhere in the world.

A Udemy Certificate of Completion.

An optional Certificate of Completion from The Digital Clinician.

Downloadable resources.

Private student group access.

Who this course is for:

  • Anyone who wants to learn the basics of effective communications in the health and social care setting.
  • This course will be of interest to anyone who is interested in health and social care services in the UK.

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