Aghh! Coping with Difficult People (With Dr. Susan Harrison)
4.3 (40 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
966 students enrolled

Aghh! Coping with Difficult People (With Dr. Susan Harrison)

Specific Strategies to Stop Gossipers, Bullies, Naysayers, Drama Queens, Etc. in Their Tracks.
4.3 (40 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
966 students enrolled
Last updated 3/2017
English [Auto]
Current price: $12.99 Original price: $19.99 Discount: 35% off
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This course includes
  • 1.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Describe at least three techniques to navigate interactions with difficult people more effectively.
  • Explain a few tips and techniques to read people effectively.
  • Describe the four personality and communication styles.
  • Explain how to treat others (difficult or not) based on their personality style in order to get results.
  • Describe a few techniques they can use to be more confident.
  • Explain the importance of setting boundaries.
  • Say the exact words they'll need to say to a gossiper to stop her in her tracks.
  • Describe how they should respond to bullies, blamers, naysayers, and other difficult people.
  • Know the steps needed if this person will not change.
  • To benefit the most from this course, you'll need an open-mind and the willingness to improve.
  • You may want to have pen and paper (or a journal) handy, so you're able to capture the ideas and "aha moments" you'll have as you take this course.
  • Optional: If there's a specific difficult person in your life you're thinking of, jot down a few reasons why you thnk he or she is difficult. What specifically does this person do that makes you categorize him or her as "difficult"?

                                            Ditch the robotic, boring speakers, the deadly PowerPoint slides,
                                                      and the courses full of fluff—you deserve better.


  • Dr. Susan Harrison is an expert in communication and conflict, and has a doctorate in education.
  • As a professional motivational speaker and edutainer (educational entertainer) she's fun, energetic, and will keep you engaged with her stories, wisdom, and humor.
  • Dr. Sue has helped thousands of men and women all over the United States and in Europe to deal with difficult people and to develop their social skills. And they keep coming for more because her strategies work!


  • Picture yourself peacefully in your office (or home), because you’re confident in your ability to stop that difficult person in his or her tracks. 
  • You won’t dread meeting with that bully, you won’t feel attacked by that blamer, or dragged down by that naysayer. Drama queens won’t get to you, complainers won’t cause you anxiety, and gossipers won’t involve you in office (or family) soap operas.

                          Replace the frustration, fear, or stress you've been feeling with a drama free life.

  • You’ll be in control of your own emotions, because that difficult person you’ve been having to live with will no longer be able to manipulate you. No more wanting to cry, hide, run, or choke him or her!
  • Imagine his or her face when this person sees he or she can no longer use you or abuse like in the past!


  • Understand yourself and the other person’s personality traits better, so you can have less conflict and drama in your life.

  • Decode people: You’ll be able to read other people like open books. You’ll learn the secrets of body language and visual cues, listen to what they don’t say, and use that knowledge to get more of what you want.

  • You’ll be able to confront the difficult person because you will know how to prepare for that confrontation and how to be more confident. This will reduce the stress you’re having now!

  • You'll be free. You won’t be manipulated again, because you’ll be able to identify the techniques bullies, naysayers, drama queens, complainers, blamers, and other difficult people use. 
  • You’ll know their dirty tricks and will use them to set boundaries in a way that won’t backfire.


  • We designed this as a short course because we know you have no time for useless information, and you don’t want to become a psychologist: You just need to be able to deal with this problem NOW. So that’s what you get.
  • We go from the general to the specific, so this course is divided into two parts: In the first part you develop the emotional intelligence and skills you need to keep the difficult people at bay. These skills will also allow you to improve any relationship in your life, by the way. In the second part we dive deeper and focus on each specific type of difficult person.


If you answer ‘Yes’ to one or more of the following questions, this course is for you:

  • Do you have to interact with at least one difficult person at work, at home, at school, at family reunions, at your kids events, or any other place?
  • Is there someone in your life whom just the thought of having to see causes you distress, anxiety, worry, or fear?
  • Have you found yourself thinking ,”God, please make this person so away, please, please!”
  • Is working or living with someone a tough challenge?
  • Is there someone in your life who causes you pain, frustration, or drama?
  • Do you want to get better at reading people?

                                              Be decisive and confident—the solution you’ve been wishing for is here,
                                             so enroll in this course right now.

                                             Don’t wait to get that person off your back (without hurting your career.)

Who this course is for:
  • Any adult who needs to interact with negative or controlling people, with complainers, bullies, drama queens, blamers, gossipers, and other difficult personalities.
  • Anybody who has been called "difficult" by other people, and wants to understand why and improve.
Course content
Expand all 17 lectures 01:16:22
+ What This Course Is All About
1 lecture 01:45

Want to see if this class might be for you? Check it out! 

Preview 01:45
+ Develop Your Coping and Social Skills
7 lectures 37:37

This video will help you determine if you are part of the problem and what you can do about it. 

Preview 03:48

This video will help you understand how being positive can make it easier to cope with difficult people. 

Preview 04:25

Listening! What does that have to do with coping with difficult people? As it turns out, a lot! Watch this video and learn how to look like you are listening (and, yes, you should really be listening) and learn the importance of listening for the meaning of what's being said. 

Preview 05:55

Watch this video and learn how personality styles can be a great tool in coping with difficult people! 

Why? Well, because sometimes other people are not difficult--they're just different. This lesson will not only equip you to cope with difficult people better, but it will also allow you to understand everyone else who works and lives around you. And as you treat them like THEY want to be treated, they will like you more. Don't miss this opportunity--watch this lecture now.

Personality Styles

Watch this video and learn how to understand what difficult people are saying when they don't say a word. 

Visual Cues: Learn to read people

Learn how your body language affects how you come across and learn how not to take others body language too seriously. 

Body language

Confronting difficult people may be scary. Your fears stop you from asking for what you want, don't they? Fear of not being liked, fear of rejection, fear of damaging the relationship, you name it, there's a fear that's stopping you, and it may be a real or an imaginary fear. This video will give you specific strategies to prepare to confronting the difficult person in your life!

How to confront the difficult person
+ Coping with Specific Types of Difficult People
7 lectures 32:23

Learn strategies specific to complainers. Don't let them ruin your day!

How to cope with complainers

Do you have gossipers at work and you don't know how to deal with them? If so, this is for you! In this video you will find tips you can use today in order to respond and cope with those gossipers who disrupt the work environment. 

How to cope with gossipers

All types of difficult people drag you down, but naysayers are the ones that may stand between you and your dreams, if you let them. Identify them and never, ever let them prevent you form reaching your goals or enjoying your life. Learn how in this video.

How to cope with naysayers

Stop excusing that bully, "She's just stressed because she has so much on her plate," or "He's just aggressive, that's his style," or ... you name it. There's no excuse for anybody treating you with disrespect, but they won'y stop on their own: You need to stop them. Attacking them back or becoming defensive won't work, so what can you do? Watch this video to find out!

How to cope with bullies

You've met blamers: Those people who never accept responsibility for what foes wrong, because they always find someone else at fault. Yes, 'never' and 'always' are words great communicators avoid, but they are applicable when it comes to blamers. It's the economy, the government, top management, the client, the-ex-spouse, or YOU. Learn how to cope with them before they suck all your energy out!

How to cope with blamers

Are you surrounded by drama queens? Drama queen is a neutral term that applies to men or women who make drama out of most things, exaggerate, suffer, and want to suck you into the soap opera they've made of their lives. As Dr. Sue asks you in this video, if there are many drama queens in your life, perhaps it is because YOU are attracted to drama. Could that be the case? Watch this video and think about it.

How to cope with drama queens or drama kings

What if your difficult person doesn't fall into any of those categories? It's okay, because there are many more different types of difficult people. And there are things you need to ponder and do, no matter what. Watch this video to find out more.

How to cope with all other type of stressors
+ Final Thoughts
2 lectures 04:37

Learn what your options are if the difficult person does not change. 

What if you've tried it all and nothing improves?

Graduation time! Let's celebrate!

In conclusion