Customer Service Superstardom: Customers Will Love You
What you'll learn
- Build successful and productive customer relationships
- Provide outstanding customer service
- Exceed customer expectations
- Build good will by understanding customer needs
- Look and feel great by staying energized, positive and in control
- Sharpen your communications skills, skills that can be improved over a lifetime
- State what customer service means in relation to all your customers
- Connect effectively with customers by phone and email with correct ettiquette
- Recognize how your attitude affects customer service
- Understand and deal with difficult customers, insults, threats and complaints
- Use outstanding customer service to generate return business
- Understand and use verbal and non-verbal communication
- Advance in their organisation through customer service success
Requirements
- Good knowledge of written and spoken English
- Commitment to improve your customer service and communication skills
- Commitment to completing all activities in the course
Description
Customer Service is the gold standard for better business, and better business is better income. Happy days and rewards will come from your great service. Learn all the tricks to deal with customer service situations.
What our students say...
"The instructor was clear, concise, informative and engaging which made it a pleasure to participate. I will be recommending this course to my staff if not paying for them to take it."
-- Stefan (Customer Service and Communication for Success student)
"Excellent presentation, great content and knowledgeable presenter."
-- Damien (Customer Service and Communication for Success student)
Never stop believing in the importance of the single customer
Do you remember that first customer? The care you took to make sure that your customer service was "over the top" impressive? This customer was crucial to the business.
We all agree that customer service and communication is very important. So why do we see lots of poor examples? Have you experienced the rude call centre person? Or the sales assistant busy chatting to a coworker? We all have!
We all know what bad customer service feels like. The fact that you are looking at customer service courses means you're ahead of the rest. This course takes you back to customer service basics.
Every single customer is irreplaceable!
Customer Service and Communications Training leads you on a journey that exceeds your customer's expectations, outperforms your competitors and makes you a valuable employee.
Discover the secrets to creating a Customer Service competitive advantage.
Master Customer Service and Communications skills in this course and crush your competition.
Understand your attitude towards customer service and communication. This course is interactive and we guarantee that we will add our customer service experience to you in the course material and in our interactive course challenges.
If you don't communicate with customers, you serve someone who does. Customer service skills are effective in building relationships within your organisation too.
How do you stack up in Customer Service and Communications?
Customer Service and Communication Training offers:
Training from instructors who live the material
Expert advice from real life experiences
Powerful tips and tricks for success
Our interaction with you - discussion on your customer experiences
Challenging activities
A platform to share your knowledge
Enrol risk-free today with Udemy's 30 day, no questions asked, money back guarantee.
Click "take this course" now and make happier customers now.
Who this course is for:
- anyone who wants to take their customer service skills to the next level... from good to great to guru
- people wishing to create a competitive advantage through awesome customer service
- business owners who want customers that are walking billboards for your products and services
- managers who invest in employee's - a happy employee equals happy customers
- students & job seekers who want to stand out from the crowd
- employees who deal with other employees, the internal customers
Instructors
- 4.3 Instructor Rating
- 104 Reviews
- 1,159 Students
- 1 Course
I am passionate about delivering experiential training to the highest standard. Seeking to lead by example, I help people to push themselves, grow personally, improve their people skills, and to learn more, and learn often.
“Every time I teach, I learn."
I consider myself a learner every bit as much as a teacher. Infused with the need to share my passion, I provide a learning environment in which the experience is fun, involved, creative and engaging.
I have been blessed to have a life that has included extensive travel, the experience of living in another country and a diverse background, all which have resulted in unique skill sets.
My specialties include, eLearning, Communication, Customer Service, Professional Speaking, Business Development, Leadership & Influence, Public Speaking, Presentation Skills, Teamwork & Team-building, Job Search and Travel.
Formal Qualifications:
·Certificate in master 150 hour (TEFL) Teaching English As a Foreign Language
·Certificate IV in Training & Assessment (Awarded Distinction)
·Advanced Diploma Resort & Tourism Management
I'm a traveler, learner, writer, reader, manager of a house trained Aussie, and cat servant - the ultimate customer.
- 4.3 Instructor Rating
- 104 Reviews
- 1,159 Students
- 1 Course
I am passionate about Customer Service. Why? Well, I run a business and want my staff to get more business... but the real reason is, I am a customer!
With more than 30 years of management, sales and business experience at a senior level in the USA, Canada, Australasia and, rather happily, the Caribbean, I have practiced and taught Customer Service to many people. In my view, everyone in the company is in sales.
My background is in information technology and science. I have worked with Vital Statistics information management systems, Museum management systems and science programs. My experience is in government and corporate enterprise with large and small organisations, including the largest museums on the planet. Some of the great relationships I have built have been with wonderful people at the Smithsonian Institution in DC, the American Museum of Natural History in New York City, New York Botanic Gardens, Yale University and the Natural History Museum in London.
My talent for customer relations, sales, marketing, account management, project management, general management and human relations are built into this course. My experience producing on-line training and webinars for the museum and vital statistics markets fin the past five years has been great in the preparation of this course.
The secret to my continuing success? I build great relationships.
Alan relaxes by indulging his loves; travel, reading, learning, Judy and three pesky cats. An award winning public speaker, Alan is writing a novel and short scripts in between the development of new and exciting courses.