Customer Success Manager (CSM) Elite
4.4 (88 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
366 students enrolled

Customer Success Manager (CSM) Elite

Accelerate your Customer Success career with actionable strategies you can implement immediately.
4.4 (88 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
366 students enrolled
Created by Nils Vinje
Last updated 12/2019
English
English [Auto], French [Auto], 5 more
  • German [Auto]
  • Indonesian [Auto]
  • Italian [Auto]
  • Portuguese [Auto]
  • Spanish [Auto]
Price: $49.99
30-Day Money-Back Guarantee
This course includes
  • 1 hour on-demand video
  • 2 articles
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to save 1-2 hours every single day
  • How to build strategic relationships
  • How to earn your next promotion
  • How to master email once and for all
  • How to go beyond surface level conversations with your customers
  • How to do account planning to double your capacity
Requirements
  • You should have knowledge of the Customer Success Management profession
  • This course does not cover what Customer Success Management is or what CSMs do. It is designed for people who are already working in Customer Success to grow their skills.
Description

If you are a Customer Success Manager who loves to deliver value to your customers but struggles with how to 'get it all done', you need a strong foundation in three key areas to become Elite.

The Elite Customer Success Manager...

  • Has complete control over their time and calendar so they can methodically and consciously work through each day while their colleagues run around in a frantic state as they attempt to put out fire after fire.

  • Has put the same level of time and effort into building strategic relationships internally as they do with their customers. These relationships enable the Elite CSM to get more done in less time and ultimately deliver for their customers at a higher level.

  • Has mastered the most important areas when it comes to working with customers. They know...

    • How to knock every customer call out of the park

    • How to dig deeper with customers to go beyond surface-level conversations

    • How to prioritize so it's not only the 'squeaky wheels' that get the grease

    • How to do account planning so they can double their capacity

    • How to escalate when there's a real problem and look like a rock star.

I went from Customer Success Manager to VP of Customer Success in 2.5 years. After a year of being VP of Customer Success, I worked myself out of the job.

I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class customer success organizations.

The strategies I used to accelerate from CSM to VP and have taught my private clients since 2015 are inside this course. I took the best of the best so you don't have to do the guesswork and instead get the cheatsheet to growing your career in Customer Success.

Here's what some of my private clients have had to say about working with me through many of the strategies discussed in this course...

"...I have driven $240,000 in new customer revenue as a result of the strategies discussed with Nils..." - Natalie O.

"I feel empowered to take on any challenge as a result of the strategies and techniques I learned working with Nils..." - Michael F.

"I am a more confident and effective leader in my organization as a result of my experience with Nils..." - Adam M.

"[Nils is] a master in time management and tactics in email organization..." - Lauren M.

"Nils is Peanut Butter and Customer Success is Jelly; they’re fine on their own, but a magical experience when combined!" - Josh S.

"Our Customer Success team runs more efficiently after working with Nils." - Mark H.

"I left our engagement feeling confident, focused, and empowered." - Jessie B.


When you apply the material in this course, you will become Elite and stand out from the rest of the pack.


So, let's do this!

Enroll today to take your Customer Success career to the Elite level!

I can't wait to work with you!

Who this course is for:
  • Customer Success Managers
  • People who want to know what it takes to become an Elite Customer Success Manager
  • People who are in a customer facing role
  • People who are responsible for customer accounts
  • This course is not for people looking for an introduction to Customer Success Management
Course content
Expand all 23 lectures 56:22
+ CSM Elite Introduction
3 lectures 04:50
Download the CSM Elite Course Workbook
00:09
Set your goals for your Customer Success career
02:29
+ Personal Pillar
7 lectures 16:39
Get clear on who's in control
02:05
How to control your inbox in 1 minute
01:50
Master your email once and for all
02:41
Immediately save 1-2 hours a day with this tip
02:56
Set up your command center in your calendar
03:34
Take back control using your email and calendar
00:49
+ Internal Pillar
4 lectures 11:38
Build strategic relationships internally
03:08
CS + Sales = Power
03:55
Build internal relationships strategically
00:54
+ Customers Pillar
7 lectures 20:53
Knock every call out of the park with this tool
02:32
Dig deeper with customers to uncover their needs
02:34
Prioritization will set you free
03:23
Use Account Planning to double your capacity
04:24
How to escalate and look like a rock-star
04:15
Master the Customer Pillar with strategic planning
01:34
+ Course Conclusion
2 lectures 02:21
You're on your way to becoming an elite CSM!
02:04
Bonus Lecture
00:17