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Customer Success Creator Course
Rating: 4.5 out of 5(8 ratings)
40 students

Customer Success Creator Course

How to create exceptional value for your customers and your company
Created byMarkus Rentsch
Last updated 8/2023
English

What you'll learn

  • How do identify, deliver, measure & monetize customer value
  • How to build and nurture meaningful customer relationships
  • How to improve your performance and demonstrate value to your leadership
  • How to sustainably eliminate churn

Course content

3 sections • 37 lectures • 3h 11m total length

  • What is customer value?1:46
  • How to identify customer value2:53
  • Customer value evolution2:20
  • How to manage customer value3:25
  • Stakeholder value map example4:06
  • How to create a customer success plan6:16
  • The 5-Why problem analysis2:42
  • Effective customer segmentation3:59
  • Customer segmentation example5:57
  • Customer Onboarding I5:46
  • Customer Onboarding II6:15
  • How to build a customer success program6:02
  • How to scale without fail8:00
  • How to monetize customer value4:57
  • Key Takeaways Part I4:47

Requirements

  • There are no specific requirements to take this course.

Description

Being A Customer Success Manager Is Hard Right Now. Super Hard.


  • Your customers are looking to reduce their expenses. Their CFOs are carefully evaluating the ROI they get from your product. Their expectations have never been higher.

  • CS teams got their budgets cut and suffered from layoffs. They are forced to do “more with less” and don’t know how. Alignment on customer success is still a distant dream.

  • For a decade CS teams have been wired to prioritize convenience and scalability. Now they are forced to go from defense to offense and don’t know how.

How Can You Adapt To The New Reality?


  • Internal training is a very effective method to boost your team’s performance. But who has the required skills and knowledge?

  • The content you find about customer success is really poor. Besides, there’s nothing new because everybody copies the same generic stuff from everybody.

  • The courses you’ll find are will teach you all the same outdated things. Your customers don’t care about how many certificates you have.

What You Need Is A Program That Helps You Deliver Results Accurately And Repeatedly

Because doing the same things over and over again won’t create different results. CS teams need to get out of the comfort zone of being busy and doing “stuff”.

The Customer Success Creator Course gives you everything you need to deliver exceptional value for your customers and your company

Who this course is for:

  • Customer Success Managers looking to create exceptional value for their customers and their company

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