Digital Diversity/Cyber-Citizen/Cross-Cultural Communication

Name: Digital Diversity/Cyber-Citizen/Cross-Cultural Communication
Rating: 4.7 (8454 reviews)

Learn Global Leadership, Communications, Listening, and Conflict Management Skills for Teams

Created byElizabeth C. Pagé

Last updated 3/2023

English

German [Auto],English [Auto],

What you'll learn

If you want to go fast, go alone. If you want to go far, go together. (Ancient African Proverb) Learn to design dynamic, diverse, digital teams.
Transform digital teams into flywheels of scalable success. Increase engagement, lift performance, aim communications and hit your target stakeholders.
You will create a collaborative digital corporate culture that is coherent & congruent across remote or blended teams.
Create resilient, long-lasting relationships beyond borders, time zones, language barriers that deliver results together.
Build responsive, creative and productive teams who deliver results and moves the needle.
Implement a Communications Matrix with specified channels, media, frequency, and messages for your target audiences.
You'll earn high dividends by investing in two digital currencies: Talent and Technology
Learn individual's communication styles to move people from reactive to proactive and lift performance by learning the 5 dysfunctions of teams.
How to use specific communications tools effectively to hit your target market with the right message via the right medium at the right time
Coach your teams to identify the cultural challenges of distinct country, corporate, and generational cultures.
Set priorities and manage time to lift productivity and eliminate procrastination

Course content

6 sections • 50 lectures • 2h 1m total length

Introduction1:55
Elizabeth Page introduces cross-cultural communication for digital diversity and cyber-citizen leadership, drawing on decades with international teams, francophone and anglophone contexts, and in-the-moment intercultural management.
Grasshopper1:34
Explore how a grasshopper illustrates cross-cultural leadership by contrasting tall versus flat organizational structures, hierarchical versus egalitarian, and how these ideas reduce miscommunication on multicultural teams.
Non-Verbal communications examples2:05
The lecture covers nonverbal communication across cultures, including hand gestures, eye contact, and posture. It explains how cues like smiling, nodding, or pointing can build or hinder trust and rapport.
Country and Corporate Cultural Codes and Definitions4:08
Explore how culture functions as a code that signals expectations across settings, from restaurant etiquette to workplace leadership, and learn to see the world through others’ eyes to avoid miscommunication.
Learning Objectives1:40
Develop cross-cultural communication skills for business and personal contexts by managing multicultural teams across generations, fostering diversity and inclusion, and coaching for high-performance global relationships.
What Return On Investment (ROI) Does Corporate Culture Deliver? Zappos Case1:35
Discover how corporate culture delivers ROI, illustrated by Zappos' wow experience that Amazon aimed to capture as part of a new corporate culture.
Activity Step by Step ACTIVITY4:43
Engage in an affinity exercise to map your cultural world, identify your industry and stakeholders, assess communication languages and hierarchy, and describe your corporate culture with examples.

CIC equation1:36
Explore culture, diversity, and cross-cultural communication through the cultural intelligence communication equation (CIC)—IQ times emotional quotient divided by cultural awareness—for effective collaboration in a global talent pool.
Cross-Cultural Communications means different things to different people0:53
RAS--How We Process the Tsunami of Cultural Experience3:38
Inventory Culture Characteristics in Your Work Place--ACTIVITY1:53
Identify Define Diversity at Work--ACTIVITY0:58
MANAGING DIVERSITY AND MAKE YOUR ACTION PLAN--ACTIVITY2:02
Motivation & Maslow's Universal Needs, HBS2:03
Explore Maslow's hierarchy of needs and its link to psychological safety at work, showing how safety, trust, and empathy enable truthful dialogue, accountability, and higher performance.
Empathy2:45
Discover how trust, especially intuitive vulnerability trust, and empathy drive high-performing teams. Learn to balance rational thinking with emotional intelligence to connect across cultures and create meaningful work.

HOFSTEDE'S HIGH & LOW COUNTRY CULTURES 5 DIMENSIONS3:47
High Context = Emotional Quotient, Low Context = Rational or Intellectual quotie4:04
Dimension one: Power Distance Index1:47
Dimension two: Masculinity Femininity Index2:59
Explore the masculinity-femininity index, contrasting high masculine contexts like Japan with low masculine contexts like Sweden, and examine strategies for leading diverse teams across gender roles.
Dimension three: Long Term & Short Term Index2:26
Dimension four: Indulgence & Restraint Index1:37
Explore how indulgence and restraint indices relate to happiness and life control across cultures, contrasting indulgent societies' optimism and social participation with restrained societies' order and exterior locus of control.
Dimension five: Uncertainty & Avoidance Index1:55
Decision making Styles across multi-cultural teams3:54
Communicating Across Generations5:03
Explore how five generations shape workplaces and how leaders can cross cultural and generational boundaries. Understand stories, motivations, and values that drive millennials and other generations.
Introduction to Four Situation Leadership Styles Leading Multi-Cultural Teams3:58

Attitudes, Listening Skills, and Communications Congruence4:26
Identify attitudes that foster positive, respectful, and curious cross-cultural collaboration; practice active, intentional listening to uncover motivations, align words, tone, and body language for congruent leadership.
Cultural Values Checklist ACTIVITY--Nine questions4:40
Explore nine questions to design collaborative team meetings, decide how we learn, give feedback, build trust, resolve conflicts, and coordinate work across sprints, a minimum viable product, prototyping, and production.
Develop and Deploy your Communications Charter--ACTIVITY3:33
Develop and deploy a communications charter to align team practices, define channels, and guide when to use meetings, emails, texts, and documentation for planning, decisions, and feedback.
Communications Matrix--ACTIVITY3:27
Design a six-column communications matrix to align stakeholders across audiences and cultures, mapping who to whom, topic, channel, priority, and frequency for consistent messaging.

Identify the 5 Conflict Communication Styles3:21
Identify the five conflict communication styles on an assertiveness-cooperativeness matrix and learn to turn conflict into value and collaboration across cultures.
Reflection and Conflict Resolution ACTIVITY0:45
TECHNIQUES TO RESOLVE CONFLICTS1:06
Diversity Making Connections and a Plan of Action2:17
Foster inclusive leadership and diverse connections by implementing HR policies, inclusive training, and mentoring, plan employee activities that include everyone, and promote listening and congruent communication across multigenerational teams.
Lancioni's Five Dysfunctions of a Team3:26
Explore the five dysfunctions of a team, from lack of trust to inattention to results, and learn how to foster trust, constructive conflict, commitment, accountability, and collective focus.
The STOP Technique to Stop Conflict and Redirect For Better Outcomes1:12
Use the Stop technique to resolve conflict by focusing on behavior, honestly expressing how it impacts you, offering constructive options, and aiming for positive outcomes.
Dealing with Discrimination1:58
Define discrimination as treating people differently by age, race, appearance, ethnicity, capacity, gender, or medical problems, and document incidents, report to managers or human resources, follow policies, seek legal advice.
Coaching and Mentoring1:08
The GROW Coaching Model and ACTIVTY1:29
Apply the Grow coaching model to set future-focused goals, assess current reality, explore options, and identify a practical way forward.
The MAGNET Coaching Model ACTIVITY2:11
Explore the magnet coaching model for digital diversity, emphasizing meaningful and challenging work, appreciation and advancement, goal alignment, inclusive decision making, equitable compensation, and cross-cultural and cross-generational team connectivity.
Tips for Tapping into the Global Talent Pool1:40
Tap into the global talent pool by integrating remote workers into virtual teams and ensuring they feel valued. Use performance evaluations to foster belonging, value perspectives, and attract global talent.
CONCLUSION1:54
Build high performing teams through open, transparent communication, mutual trust and respect, and a shared commitment to common goals, leveraging diversity for innovation and continual learning.

Intro to Listening1:35
Develop active listening to bridge cross-cultural communications by distinguishing listening from hearing, applying the three levels of listening, and using six steps with a mnemonic to improve relationships and outcomes.
Three Levels of Listening3:03
Distinguish hearing from listening as an active, high cognitive load process. Three listening levels reveal how attention, trust, and meaningful exchange shape communication, from mirror to catch to dance.
LISTEN Method: L1:05
The first letter, L in the LISTEN method is about Learning about the speaker as we listen to what is and is not said. The Zappos online shoe store's success is attributed to customer service representatives dedicated to delighting their customers with their listening and learning acuity.
LISTEN Method: I1:27
I is about Investing time in listening vs. spending time listening. Human relations, like finance, accrues value from investing and loss from spending. The analogy helps differentiate the return on investment possible from this commitment to investing in listening.
LISTEN Method: S2:26
S is for switching perspectives and suspending cognitive biases. Don't have any biases? Think again. See if you can solve the riddle of the surgeon.
LISTEN Method: T2:17
T is for Transformation vs. transaction. When we leave people better off after engaging with us, they intuitively like, trust and want to do business with us. People are happier to collaborate and reciprocate when we treat them like they're important and that you're in it for the long term.
LISTEN Method: E3:00
E, for Empathy. This is the secret of success to sustain relationships. By demonstrating that we read other people's emotions even if they're not spoken, we cultivate trust and engagement. A case study from Washington DC.
LISTEN Method: N2:02
N is for Negotiation. When we half listen, we leave money on the table. However, when we listen intentionally, we create new value, add loyalty and position ourselves as leaders.
Conclusion1:24
Practice six negotiation steps to create value for all, listen to understand perspectives, and cultivate empathy and emotional intelligence for lasting cross-cultural communication.

Requirements

Come with an open mind so you can open other's to their potential.
Create a Communications Charter with and for your team setting expectations and standards for connecting.

Description

Welcome to Digital Diversity and Cross-Cultural Communication Skills!

In today's global and digital world, successful cross-cultural communication is crucial, especially in virtual and hybrid work settings.

In this course, we will also focus on developing empathetic listening skills, a critical component of successful cross-cultural communication.

This course will provide you with step-by-step skills to operate effectively in a digital and diverse world and bridge the cross-cultural communication gap.

Our community of participants shares the challenges of engaging employees and managing talent at a distance, and you will learn the step-by-step skills that deliver results right away.

You will learn to increase engagement, lift participants' contributions, overcome resistance to digital meetings, and build bridges to connect with anyone, anywhere, anytime.

This course will teach you how to transform digital teams into flywheels of scalable success.

"If you want to go fast--go alone. If you want to go far--go together!"

"You cannot shake a fist with a closed mind." - Indira Gandhi, former Prime Minister of India

Join us now and become a digitally diverse team member and cross-cultural communications professional!

*As an assurance of my commitment to your satisfaction, I offer a complete refund of your purchase within a 30-day window. My goal is to provide you with an exceptional learning experience, and if for any reason you are not completely satisfied with the course, I am happy to issue a full refund. This risk-free policy is in place to ensure that you can enroll with confidence, knowing that your investment is protected.

Who this course is for:

Project managers & leaders, Diversity and Inclusion managers, HR & trainers, global businesses, corporations, organizations, emergency and disaster relief teams, international development project teams, multi-cultural communities, community service personnel including police services.
Tech or Design Teams, & Managers, Auditors, Bankers, Finance, ESG Compliance, Security, technology teams and HR Learning.
Knowledge Workers, Remote teams, Virtual teams, business professionals and online or digital entrepreneurs expanding beyond borders and connecting to a global marketplace.
Bloggers and communicators connecting across generations and with messages aimed at stakeholders worldwide.
Project managers and team leaders, virtual team members
Teleworkers and teleconference teams, distributed teams.
Community services including police and security services.
Community and Association managers, Non-governmental Organization experts, International Development experts, International students, global businesses, corporations, organizations, emergency and disaster relief teams, international development project teams, multi-cultural communities,

Digital Diversity/Cyber-Citizen/Cross-Cultural Communication

What you'll learn

Explore related topics

Course content

Meet Your Instructor7 lectures • 18min

Section 18 lectures • 16min

CROSS CULTURAL COMMUNICATIONS ACROSS COUNTRY & Corporate CULTURES10 lectures • 32min

ATTITUDES, VALUES AND COMMUNICATION TOOLS4 lectures • 16min

CONFLICT COMMUNICATION, COACHING TOOLS AND STRATEGIES12 lectures • 22min

Empathetic Listening: Engaging Others and Improving Relationships9 lectures • 18min

Requirements

Description

Who this course is for: