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How to Handle Difficult People
Rating: 4.2 out of 5(38 ratings)
256 students

How to Handle Difficult People

Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.
Created byPeter Urey
Last updated 9/2015
English

What you'll learn

  • Spot when you are behaving emotionally and becoming unreasonable.
  • Pause before making a rash decision to confront or withdraw.
  • Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
  • Approach the difficult person with diplomatic skill.
  • Frame the intended outcome of restoring reasonableness for all concerned.
  • State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
  • Allow the other party to do the same and get their perspective.
  • Negotiate a way to return to the preferred state of working together.
  • Reach a resolution about policing and reviewing you agreement.
  • Hear the words used to do all the above in a practice session.

Course content

5 sections • 13 lectures • 58m total length

  • Introduction - the three step Flare Care Share Model3:37

    Summary outline of the Flare Care Share Technique and where and how you can apply it.

Requirements

  • Be aware of the situations which make you flare up at work.
  • Have a friend who is able to listen to you rehearse if you need practice.
  • Consider as many prior situations as you can where you have dealt with difficult people and consider if any recurring patterns emerge.
  • Have a desire to work in an environment where people are reasonable with each other in all circumstances.

Description

If you are dealing with a bully, a gossip, an unreliable or difficult person at work and it's affecting your well being then this course is for you.

Knowing how to deal with difficult people is critical to keeping your career on track.

We teach a simple three step model called Flare Care Share.

You will learn about the triggers which send you into an emotional state - that's when you flare up and move towards feelings of violence or silence.

We teach you how to avoid entering into a career limiting confrontation or a damaging funk of avoidance and self loathing. This is the care phase.

In the share phase, you will learn how to initiate a dialogue in a professional way and hold a conversation which can lead to an improved outcome without animosity. You will be able to effortlessly restore good order and benefit both you and the other person.

The course is mostly video with supporting bullet point notes. We also include some practice material so that you can hear and repeat the wording which works before taking it into the workplace. You will learn the basic technique in about one hour.

Three imagined scenarios are addressed - a bully, a gossip and an unreliable person.

We stress that it's only practice that will embed the method but we will give you support if you message us via the Udemy message feature.









Who this course is for:

  • People who work in a corporate or large business environment.
  • People who feel that they are being bullied and don't know where else to go for support and advice
  • People who feel they are being unfair victims of gossip.
  • People are being let down by unreliable colleagues.

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