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Consumer Duty - Health Check
Rating: 4.5 out of 5(8 ratings)
1,008 students

Consumer Duty - Health Check

Quality Assurance Framework for businesses implementing changes to comply with the new FCA Consumer Duty regulations.
Created byTony Opuminji
Last updated 4/2024
English

What you'll learn

  • 1. What the new FCA Consumer Duty regulations means for Financial Services Businesses.
  • 2. How to organise your business so that you comply with the Consumer Duty regulations.
  • 3. How to establish a Quality Assurance Framework for your businesses Consumer Duty compliance implementation.
  • 5. The competitive advantage you can derive from implementing a robust Consumer Duty Quality Assurance Framework.
  • 4. Critical Analysis of the state of your businesses Consumer Duty compliance.
  • 6. Test the Quality of your businesses Consumer Duty compliance efforts.

Course content

9 sections • 27 lectures • 2h 39m total length

  • Introduction6:12

    Discover the FCA consumer duty framework, who is in scope, and how to deliver the four outcomes and cross-cutting rules with a health check framework, evidence, and annual board attestation.

  • Course Outline2:45

Requirements

  • Interest in the Financial Services industry

Description

The Financial Conduct Authority’s (FCA’s) new Consumer Duty regulations is having a significant impact on the UK Financial Services industry.

The Consumer Duty came into force for live products and services on 31st July 2023 (for closed book products the Duty comes into force on 31st July 2024) – it is the means by which the FCA will regulate the interactions of in-scope firms with retail (individual and SME) clients.

How should your business respond to the new FCA Consumer Duty regulations?

How can you assure the quality of your compliance efforts?

Can your business derive competitive advantage from the way it chooses to comply with the new Consumer Duty regulations?

If you own, run, work in, or are a director of a UK Financial Services company – this course will help you answer these (and many more) Consumer Duty questions; and provide you with all of the tools necessary to implement a robust Consumer Duty Quality Assurance Framework into your business.

So, if you are involved with (as an employee; owner; director; advisor; supplier; customer, etc.) financial services businesses such as:

§ Payments Firms;

§ E-wallet Providers;

§ Wealth Managers;

§ Stockbrokers;

§ Banks;

§ Personal Investment Firms (PIF’s);

§ Building Societies;

§ Insurance Brokers;

§ Mortgage Providers;

§ Mortgage Brokers;

§ Insurance Underwriters;

§ Investment Advisors;

§ Or any other regulated firm operating in the UK providing financial products or services to retail customers;

and you want to learn more about the challenges and opportunities the new Consumer Duty presents – this course is for you.

Who this course is for:

  • If you own, run, work in or are a director of a Financial Services company subject to the new UK FCA Consumer Duty regulations this course is for you.
  • This course is also for anybody interested in the UK Financial Services sector and how it is regulated.

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