How to Give Feedback without Giving Offence
3.9 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
117 students enrolled

How to Give Feedback without Giving Offence

Learn to give feedback which is easy to understand, will help others learn and grow and won't sound critical
3.9 (20 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
117 students enrolled
Created by Peter Urey
Last updated 7/2015
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 39 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Deliver constructive feedback free from assumptions and misunderstanding
  • Be understood the first time every time
  • Support observations with the sense data of what you have seen and heard, thought and felt and inferred
  • Express yourself using our Primary Processing Language which is metaphor
  • Ask simple questions such as "like what" to help others communicate free from the use of vague and fuzzy concept words like "good" or "alright"
  • Explore your own thought processes which support your ability to deliver feedback at your best
  • Develop other people's ability to learn at their best
  • Challenge your own assumptions to learn and grow
  • You will not need an ego or preconceived assumptions - instead come with both ears washed out and an open mind. Getting this right is about listening with the intention of understanding not listening with the intention to reply
  • This course is about delivering feedback and appraisals which are free from the misunderstanding which arises from making assumptions about what is said.
  • When feedback is supported by the evidence of what you have seen and heard and how it made you think and feel then the recipient is more likely to be able to comprehend and react appropriately.
  • We introduce you to the power of metaphor as the best way to express what you see and hear and think and feel.
  • Case studies are used so that you can hear the words of good feedback sessions being given and model them to suit your own feedback sessions.
  • The course will take 40 minutes to complete followed by regular practice.
  • Take this course if your success depends on the performance of others or if people are looking to you for advice and support for their own personal development.
  • Suitable for small business owners, corporate or public sector leaders and educators.
  • It also has application in personal situations.
  • The problem with communication is the illusion that it has taken place. Using this technique you can be certain you will be understood.
  • The guiding mantra is - "Quality of Life is Quality of Communication."
Who this course is for:
  • Take this course if other people look to you for advice and support in order to be their best
  • Take this course if your success depends on others performing at their best
  • Take this course if you want to eliminate the wasted time in your life which is the result of failure to communicate properly the first time
Course content
Expand all 14 lectures 39:17
+ Why feedback fails
2 lectures 06:03

Feedback fails because we assume that others share our understanding of the meaning of the words we use. Using a simple example we demonstrate how wrong this assumption is and how easy it is to misunderstand what has been said.

Preview 03:10

We do not wish to dwell on the delivery of poor feedback but by implication from a bad case study allow you to recognise where errors were made and to avoid them yourself.

Preview 02:53
+ The Fundamental Structure of Feedback with case studies
4 lectures 10:31

By grasping the underlying structure and flow of constructive feedback you will be able to constrct your own sessions in your own style follwing the same steps.

If all else fails use technique.

Preview 02:19

Using examples from Caitlin Walker's book, "From Contempt to Curiosity", hear the sound and fow of constuctive feedback. How does what you hear, make you think and feel? How easily could you copy this structure?

Preview 02:54

Imagine youself in a similar situation. Does the style used make you feel more positive about the feedback process?

Giving positive feedback in a sales observation scenario

Can you sense that by using this approach the feedback is constructive rather than critical?

Giving corrective feedback in a public speaking scenario
+ Introduction to Metaphor - our Primary Processing Language
4 lectures 13:45

When you grasp this fundamental concept you will transform as a communicator. The school of philosophy known as Logical Positivism is at the heart of the technique and forms the basis of teaching at Oxford University.

Introduction to Metaphor

Describing the intended outcome in vivid sensory language makes it more memorable and acts as a shorthand for a complex array of ideas. We have infinite memory for pictures and a very limited vocabulary which runs to about 8000 words for the average person.

Setting up a feedback session with the use of metaphor

These simple guidelines make it easier to apply the technique. Keep it simple. The question "like what?" will work in most circumstances.

Observations on the practical application of the technique

Listen closely to the different ways people learn. What you assumed about someone else is likely to be wrong. Ask the question in a curious way and use what you learn to improve the way you deliver fedback in future on an individual basis.

When you are learning at your best that's like what?
+ Delivering constructive feedback
2 lectures 03:12

Use this expression to support your feedback with sensory based observations.

Something that would work better for me is ......

Eat your own dogfood, to use a graphic metaphor. Try the technique on yourself to explore your own mental processes during the feedback you deliver.

Delivering feedback at you best is like what?
+ Summary of what we have learned
1 lecture 01:54

Summing it all up, why don't you give us some feedback on this course supported by sensory observations.

What have we learned from this course?