Complete Guide to Conflict Management in the Workplace
4.3 (1,794 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,147 students enrolled

Complete Guide to Conflict Management in the Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques
4.3 (1,794 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
6,148 students enrolled
Last updated 7/2020
English [Auto]
Current price: $100.99 Original price: $144.99 Discount: 30% off
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30-Day Money-Back Guarantee
This course includes
  • 2 hours on-demand video
  • 23 articles
  • 23 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
  • Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
  • Use differences of opinion and conflicts constructively, leading to growth and creativity
  • Use proven strategies and powerful communication skills to prevent and manage conflict
  • Identify warning signs and prevent or minimize conflict before it starts
  • Know your conflict management style and how to improve your reactions
  • Create a psychologically safe work environment that encourages open communication and trust
  • Know when to intervene and how to approach conflict resolution conversations
  • Implement the 6 Steps to Conflict Resolution
  • Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
  • Establish conflict resolution guidelines, procedures, and training for your organization
  • Ability to print worksheet material


We are top Udemy instructors in the personal development category. Our courses have been taken by over 150,000 happy students from 195 countries.

We have a thriving community in the course and we are actively involved and answer questions within 24h.


Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss?  

Or, are you a manager who has to address conflict with your employees or between team members?  

The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.

As a manager or business executive, workplace conflict should be a high priority issue because it leads to decreased productivity and high employee turnover

In fact, research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases

And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. Between those two factors, that is a huge loss of revenue and potential growth.   


Conflict at work can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or different values or beliefs.

But, the biggest problem caused by conflicts are not the conflicts themselves, but rather the way conflicts are handled—and in many cases not handled at all. Humans are psychologically wired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflict. The problem is avoiding or mishandling conflicts causes bigger problems with long-term consequences that can be detrimental to our psychological well-being and the success of any team or organization.

But, not all conflict is inherently bad—in fact it can be both healthy and beneficial.

When an effective system for managing differences of opinion is put into place, conflicts can be the source of tremendous growth and creativity. When the corporate environment is one of trust and openness, individuals see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions. When the fear of win-lose situations is eliminated, win-win situations become a common goal.   

Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to:

  • Stay ahead of conflict by being prepared

  • Have a clear process for handling conflict

  • Provide employees with the tools and skills need to deal with conflict

In this course, you will:   

  • Develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.  

  • Find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.  

  • Create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed, and that they will be supported in their quest for improvement.  

  • Know when to intervene and the best and worst times to approach handling the conflict,, including how to de-escalate a conflict that has become heated or emotional, while not reacting emotionally yourself.  

  • Facilitate conflict resolution conversations, using powerful communication techniques and knowing important mistakes to avoid.   

You’ll also learn the 6 Steps to Conflict Resolution, including important conflict resolution skills like:

  • Effective listening and communication techniques

  • Essential problem-solving strategies

  • Strategies for following-up and moving forward in a way that ensures resentment doesn’t linger and conflicts don’t re-occur

We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team.  

So, are you ready to transform your work environment, experience and relationships? If so enroll now, we look forward to seeing you in the course!

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason. 

So who are we?   

We are Joeel & Natalie Rivera, serial entrepreneurs, authors,  speakers, and educators. We have over a decade of experience in the  field of psychology and life coaching and our greatest passion is  empowering others to live life on their terms, fulfill their potential,  and embrace their greater purpose. All of our programs are designed  based on our experience in coaching, social services, psychology, and  education, as well Joeel’s Masters Degree in Counseling and research on  happiness for his dissertation for a PhD in psychology. We have over 70,000 students from 190 countries.   


Who this course is for:
  • Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies
  • Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff
  • Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams
Course content
Expand all 49 lectures 03:12:03
+ Welcome and Getting Started
3 lectures 08:53

In this lecture we will go over what you will get out of the course, what we will cover, and  also introduce the instructors. 

Preview 05:13

In this lecture we will explore how conflict negatively impacts the company environment, employee turnover, productivity, and relationships.

Preview 02:59
Questions, Resources and Meet the Instructors
4 lectures 22:07

This lecture will help you understand your own naturally preferred conflict management style, including avoiding/withdrawing, accommodating, competing, compromising, and collaborating. We ill also explore the impact of each of them and the one that will get you better long term results. 

Conflict Management Styles
Exercise: Conflict Management Styles

In t his lecture you will explore how to make conflict  constructive, especially for the purpose of creativity, including creating a safe environment, choosing a good team, and including diverse viewpoints.

Preview 05:45

It's normal to avoid conflict, but it's detrimental. Learn different reasons we tend to avoid conflict, such as assumptions, approval, and learned behaviors, so that you can recognize them and stop yourself. 

Why We Avoid Dealing with Conflict
8 lectures 33:59

In this lecture you will develop your awareness of warning signs, such as body language and resistance, as well as know what to look for with personality clashes and other differences. Plus, learn how to spot passive aggressive behavior.

Developing Awareness
Exercise: Developing Your Awareness

In this lecture you will explore the importance of being prepared by having clear priorities and roles and providing training.

Managing Staff to Prevent Conflict
Exercise: Managing Staff to Prevent Conflict

In this lecture you will learn how to create a psychologically safe work environment through consistency, established guidelines, and an encouraging/positive atmosphere.

Creating a Low-Conflict Environment
Exercise: Creating a Low-Conflict Environment

In this lecture you will learn communication techniques that are important for preventing conflict, such as respect, listening, and transparency.

Communication to Prevent Conflict
Exercise: Communication Tips for Preventing Conflict
20 lectures 01:13:37

In this lecture you will find out when to intervene and when's the best time to approach the conversation.

The Importance of Timing
Exercise: The Importance of Timing

In this lecture you will learn proven strategies for approaching conversations to resolve conflict, as well as what to avoid.

Facilitating Conflict Resolution Conversations
Exercise: Facilitating Conflict Resolution Conversations

In this lecture you will learn how to keep a level head and avoid being sucked into the emotions of conflict. You will also learn how to cope with stress during and after conflict.

Phase 1: Remaining Calm
Exercise: Remaining Calm

In the lecture we will learn powerful techniques for active and reflective listening, which is the most important factor for handling any conflict.

Phase 2: Listening
Exercise: Effective Listening

This lecture will help you develop an understanding of the underlying problem that is causing the conflict by identifying goals and intentions, clarifying the problem, and establishing the facts.

Phase 3: Understanding
Exercise: Understanding the Conflict

In this lecture you will learn powerful communication techniques such as "I" statements, the "feel good sandwich", and XYZ "What, When, How" statements.

Phase 4: Effective Communication Techniques
Exercise: Effective Communication Techniques

In this lecture you will learn communication mistakes to avoid, including trying to be right,  "my way or the highway" attitudes, trigger words to avoid, and more.

Communication Mistakes to Avoid
Exercise: Communication Mistakes to Avoid

In this lecture you will learn powerful brainstorming techniques for identifying creative solutions and exploring options that lead to a cooperative win-win situations.

Phase 5: Brainstorming Solutions
Exercise: Brainstorming Solutions

In this lecture you will learn what to do with generated ideas to identify and implement a solution. 

Phase 6: Choosing the Best Solution
Exercise: Choosing the Best Solution

In this section we will  explore what needs to happen after to fully resolve the conflict, whether that means implementing a solution, re-establishing confidence, repairing relationships, or what to do if it isn't resolved.

Phase 7: Follow-Up
Exercise: Following-Up
12 lectures 48:57

In this lecture we will explore important tips for preventing conflict with your subordinates (for managers).

Preventing Conflict with Your Staff (for Managers)
Exercise: Preventing Conflict with Your Staff

In this lecture we will explore strategies that are specific for managers resolving conflict with staff.

Resolving Conflict with Your Staff
Exercise: Resolving Conflict with Your Staff

In this lecture we will explore important tips for preventing conflict you may have with your direct manager or other leadership.

Preventing Conflict with Your Boss
Exercise: Preventing Conflict with Your Boss

In this lecture we will explore strategies that are specific for employees who need to address conflict with their managers.

Resolving Conflict with Your Boss
Exercise: Resolving Conflict with Your Boss

In this lecture we will explore important tips for preventing conflict that may arise within a team

Preventing Conflict Within Teams
Exercise: Preventing Conflict Within a Team

In this lecture we will explore strategies that are specific for handling conflicts within a team.

Resolving Conflict Within Teams
Exercise: Resolving Conflict Within a Team
+ Congratulations and Next Steps
2 lectures 04:28

Congratulations! Thank you for your commitment to your personal growth and helping create a better conflict free environment in your work place. Keep in mind that many of these principals are also applicable in to your life. In this video we will also give you a quick summary and go over what is next. 

Conclusion and Next Steps
Bonus: Additional Resources You Don't want to Miss