
Learn evidence-based communication skills grounded in emotional intelligence to avoid miscommunication, respond to criticism, and empathize in family, personal, and work conversations using practical formulas.
Identify the predictable patterns of miscommunication to avoid misunderstandings and save time. Use prevention-based strategies to keep conversations productive and prevent arguments.
Explore how the first three minutes of a conversation shape relationship outcomes, identify harsh startup and other predictors of divorce, and learn Gottman’s gentle startup formula to prevent conflict.
Learn to prevent misunderstandings and fights with John Gottman's soft startup formula. Start by stating your emotion, describe the situation without blame, clearly request what you need, and add appreciations.
Practice applying John Gottman's soft startup formula to real-life scenarios—from chores to work projects—focusing on neutral descriptions, one behavioral request, and a polite tone.
Learn to respond to criticism without defensiveness, avoiding innocent victim and counterattack traps, and use Gottman’s four horsemen concept to foster constructive dialogue with soft start-up.
Identify the criticized defend communication cycle and learn to stop it by taking responsibility, listening nondefensively, and reframing conflict as a joint problem to fuel constructive dialogue.
Take responsibility without agreeing to the criticism, focusing on specific behaviors rather than character. Use a guided acknowledge-then-explain sequence to de-escalate and enable productive dialogue.
Practice scenarios teach you to pause, write your knee-jerk defensive response, and apply the antidote of taking responsibility to turn provocative statements into productive dialogue.
Learn to empathize with someone who is upset by applying cognitive empathy, emotional empathy, and empathic concern to build trust, even when you don't agree.
Learn to empathize through cognitive and emotional empathy, connecting with your own feelings to understand others. Practice summarizing, validating emotions, and matching words to emotion.
Practice empathy across cognitive and emotional stages, moving toward compassion, by analyzing scenarios and crafting compassionate messages. Explore what to say and the manner of delivery to support effective communication.
Save Time-Communicate Effectively.
This fast, easy skills course will teach 3 of the most crucial communication skills. (1) How to avoid a misunderstanding, (2) How to respond to criticism and (3) How to empathize.
Miscommunication wastes time. Fine tune your communication skills to avoid countless headaches that result from assumptions, misunderstandings and arguments.
Scientifically Proven Methods
These strategies are evidence-based, drawing from the work of emotional intelligence expert, Daniel Goleman, and relationship scientist, John Gottman both of whom have revolutionized the way we understand human interaction.
We have conversations with people from sun up to sun down. When these conversations go well, they lead to quick problem solving, decision making and connection. Conversations that don't go well lead to long drawn out dialogues, misunderstandings and distance.
The 3 skills that you will master from this course are the result of 40 years of scientific observation of 6,000 real people having real conversations.
We know what works and what doesn't.
This is Not a Self-Help Course
This course is built on the concept that people need information more than they need help. Many times we stumble into miscommunications simply because we aren't educated about common predictable (and avoidable) communication patterns. These strategies can be applied to the following contexts:
Discussions about politics or religion
Conversations with co-workers
Interviews
First-Dates
Long-term romantic relationships
Difficult conversations with family members
Let's Talk! Enroll Now to Join the Conversation!
The sooner you start learning these quick simple strategies, the sooner you can enjoy that extra time.