Communication Skills Masterclass: A Blueprint for Home/Work

Here are a few facts:

• 70% of employers say that communication is the top skill they desire in new hires.

• Effective communication can increase team productivity by 20 to 25%.

• Over 50% workers report that poor communication negatively impacts their job satisfaction.

• Ineffective communication significantly affects trust between leaders and their teams.

• Poor communication is a primary cause of customers jumping ship for other competitors.

• Poor communication in the home leads to an increase in conflict, misunderstandings, decreased trust, emotional distress, weakened family bonds, and poor mental health.

PREMISE OF THE COURSE

This course is based on the premise that communication is at the heart of our relationships. In fact, I will say that the quality of our relationships is a function of how well we communicate. If you want to improve your relationships and/or your leadership, then you have to improve how you communicate. It’s that simple.

Our communication matters because we are interdependent. No one exists or works in isolation. We work together to achieve results whether in a marriage and family, a community organization, or on the job. In fact, consider that even the most powerful person in any organization would accomplish little if not for the web of relationships with whom he or she interacts daily.

Therefore, much of your effectiveness and success in all aspects of your life (as a leader or member of a team with your life partner, children and extended family, friends, people you associate in your church, or community organization) depends upon the quality of your communication.

When your communication is poor your effectiveness is greatly diminished. On the other hand, when your communication is clear and healthy then your effectiveness and ability to generate positive outcomes is greatly increased.

As the great basketball coach Mike Krzyzewski once said, “Effective teamwork begins and ends with effective communication.”

WHAT YOU WILL LEARN

That is what this course is all about. I’m going to teach you skills and strategies that will dramatically improve your power/influence and unleash the success of the people around you.

By going through this course you will learn 15 powerful and usable skills to:

• Communicate with confidence

• Build high levels of empathy, trust and goodwill

• Become more assertive and advocate your point of view in a way that garners support

• Find the right balance between assertiveness and empathy

• Understand four communication styles and when to use each

• Make it safe for people to open up and communicate honestly and vulnerably

• Give positive feedback that uplifts and motivates

• Give feedback when behavior or performance fails to meet your expectations

• Surface and resolve animosities so all parties win

• Resolve conflict and negotiate win-win agreements

• Instill responsibility and hold people accountable for their behavior

• Move others into goal-setting and problem-solving

• Ask questions that empower others with responsibility for their well-being and success

COURSE FORMAT

Section One: Introduction which includes an overview of the course as well as instructions and resources to get the most value from the course.

Section Two: Four Styles of Communication. I’ll teach you a four common styles of communication which you can use to understand your current communication patterns as well as ways in which you want to grow and change.

Section Three: Emotional Self-Regulation. It is hard to communicate well if you have been emotionally triggered. So in this section I’ll give you a model for understanding your internal reactions (thoughts and feelings) and how to settle yourself so you can respond to others in a resourceful and empowered way.

Section Four: Introduction to Skills that Strengthen. I’ll do an overview of a model and the skills you’ll learn throughout the remainder of the course. We’ll talk about what we typically do that is unhelpful or weakening in our communication and what we do that is helpful and strengthening so you can become more conscious and able to make positive and empowering choices during your communication.

Section Five: Empathy Skills (Supporting Others). You’ll learn five skills that both affirm others and create a non-reactive atmosphere that allows people to communicate in more open and vulnerable ways. They help you interact with people in ways that promote safety, trust, respect, goodwill, openness and exploration.

Section Six: The Honesty Skills (Advocating for Yourself). You’ll learn five communications skills to speak openly about your thoughts and perceptions as well as share feedback and talk about sensitive issues with forthrightness and in a way that leads to win-win outcomes.

Section Seven: Responsibility Skills (Empowering Others). We’ll explore six skills to help you instill responsibility within people rather than imposing control from without and thereby empower people to take initiative and bring about good results.

BONUS MATERIALS

I also want to mention that the course includes lots of extras. My students love the high quality handouts I offer them so they can review the material and even use as a "cheat sheet" when facing crucial conversations.

I also offer you a ton of exercises to make the concepts usable. It’s one thing to understand a concept in your head but the power is in applying it to your life. The exercises help you do so.

I also make the course available as an audio so you can listen on the go, instead of being on your device or computer.

A LITTLE ABOUT ME

My name is Roger K. Allen, Ph.D. I’m a psychologist, author, executive coach and business consultant with many years of helping people improve their relationships and ability to communicate in their personal lives and on the job. I’ve helped hundreds of couples, business partners, executives, department managers and employees learn and practice communication skills to create healthy and productive relationships. Furthermore, I’ve taught many of these methods to hundreds of other trainers and consultants throughout the world.

So join me and uplevel your ability to influence others communicate and influence others for good.  Remember that you can get a full refund of the course if  you are not satisfied within the first 30 days.