Applying ChatGPT and Gen-AI in Quality and Lean Six Sigma

AI is everywhere and it’s rapidly changing how professionals work across industries. In quality management, where we've long relied on Excel and proprietary software for data analysis, root cause identification, and reporting, we now have a powerful new tool at our fingertips: Generative AI, including platforms like ChatGPT and Google Gemini.

This course is designed to help quality and Six Sigma professionals understand and apply generative AI in their day-to-day work. You’ll learn how AI can assist with tasks like regression analysis, Pareto charting, and even calculating Sigma scores, faster and more intuitively than ever before.

We’ll start with a clear overview of the three types of AI to give you a solid foundation and context for how generative AI fits into the broader landscape.

Next, you'll dive into prompt engineering—the essential skill for getting accurate and relevant results from tools like ChatGPT. While these tools are highly capable, they’re not perfect, so validating outputs is an important part of using them effectively.

We’ll wrap up with real-world applications tailored for quality professionals—from data analysis and root cause investigation to customer insights and process improvement. If you’ve been using Excel or proprietary tools until now, this course will help you take the next step forward. With AI, all you have to do is ask.