We live in a fast-paced world, where people make quick decisions. We need to know how to grab people's attention very quickly even in our pieces of communication, like emails or elevator pitches.

Also, whilst developing current leaders as well as future leaders, I have seen a change in what employers, and what employees are also looking for in their leaders. There has been a shift from the traditional management skills to more new leadership skills. In the past, there was an emphasis on business, operational and financial skills. Whereas, nowadays, employers are looking for people who have more leadership, soft or human skills. These would include, for example, emotional intelligence, commercial awareness, coaching and mentoring, or stress management skills, as well as communication skills.

I develop, design and deliver a lot of communication workshops and courses to support anyone who wants to learn how to develop and improve their communication skills. This course is an introduction to the fundamentals of communication. We need to understand the fundamentals to be able to further develop our communication skills.

In this course, we will be covering these fundamentals.

In the lectures, we will be discussing what communication and communication cycle is, what rapport is, how to establish good rapport with people, how preferred communication styles might influence communication, learn about different question types and questioning techniques, learn about some communication models and tools, and how to use them. 

This course will also be a part of a series of courses on different new leadership skills.