SN Certified Implementation Specialist – CIS-ITSM JUNE 2026

Prepare for the SN Certified Implementation Specialist – CIS-ITSM exam with the most comprehensive set of practice questions with detailed answer explanations, images, screenshots and reference links, all built in the latest SN release Zurich!

This TEST will help you pass the exam if you knock down the test and look into the answers several times.

Exam Preparation

Exam questions are based on official SN training materials, the SN documentation site, and the SN developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Exam Scope : Questions %

• Incident Management: 25%

• Problem Management: 15%

• Change and Release Management: 25%

• Knowledge Management: 5%

• Request Fulfillment: 25%

• Configuration Management Database: 5%