Resolve Conflict In 4 Easy Steps With The CALM Dialogue

Conflict Resolution Made Easy
Rating: 4.4 out of 5 (172 ratings)
962 students
English [Auto]
Individuals enrolled in this class will learn a quick and easy conflict resolution technique.
Students will also learn effective communication skills.


  • No course prerequisites are necessary.


Now you can learn how to easily resolve conflict with this valuable resource. This course is suitable for people of all backgrounds and ages. Let's face it, conflict is inevitable in any social setting. Therefore, everyone should be aware that conflict exists and be prepared to deal with it.

The 4-step CALM Dialogue process is outlined in this course. Through this step-by-step method, anyone can quickly learn to resolve conflict. Additionally, the material in this class will also teach individuals about effective listening, perception, separating the individual from the issue, win/win outcomes, self-awareness, self-regulation, self-determination, and a 2-minute breathing exercise. This course is the ideal tool to help individuals learn how to handle conflict in a fast and effective way.

Who this course is for:

  • Anyone can learn how to use the CALM Dialogue.

Course content

6 sections17 lectures1h 38m total length
  • Introduction


Conflict Resolution Specialist
Joy Rich
  • 4.4 Instructor Rating
  • 172 Reviews
  • 962 Students
  • 1 Course

Joy Rich’s academic achievements include an MBA, LL.B. (Law Degree), and a B.A. in Political Science. Additionally, she is also a Florida Supreme Court Certified Family Mediator. As well, Joy is a skilled ADR trainer. Over the years she has garnered international work experience by working in Canada, the Bahamas, and the US. Consequently, her work experience spans numerous industries, ranging from television, gaming, nonprofit, and tourism just to name a few. For the past 5 years she has focused her attention on coaching entrepreneurs, managers, and individuals in conflict resolution techniques and career development. Currently, she is a Continuing Education instructor at Weber State University.