Calm Angry People Quickly
What you'll learn
- To be confident when dealing with an angry person.
- To show that you will listen without judgment to their grievances.
- Example: Angry person screams, "No one ever listens to me!" You reply, in a smooth and respectful voice, "That must be hard to put up with, so I would like to listen right now to whatever you want to say."
- Desire to protect self and be at peace.
Angry people can be scary. Sometimes we have to deal with them and their anger anyway. This course shows you how to turn an angry person into a calm person. In just one hour it shows you what not to do and how to relate effectively, even when people are on "red alert" behavior. The video and audio examples are supplemented with written summaries. Mini-posters to remind you about key points help you change habits quickly. Take this course and you can face ranting people with self-confidence!
Who this course is for:
- For all who live in the real world, where anger people can surprise you with an outburst when you don’t deserve it.
Rich Walters holds master’s degrees in business and counseling, and the PhD in counseling psychology (University of Georgia). He learned theories about distress such as anger and perfectionism during his training, but he learned the "real, where-the-rubber-meets-the-road" practical help that is in his courses from clinical experience as a licensed psychologist. Every strategy he recommends has worked time and again as a useful answer for a valued person. He has led hundreds of training sessions on anger, conflict management, and human relations skills in businesses and churches, has taught counselor education and psychology at para-professional, undergraduate, and graduate levels, and is the author of 24 books on counseling-related topics and life skills (published in nine countries). He recently retired as Vice-President for Academic Affairs at Oxford Graduate School. He is co-founder (with his wife, Dr Diana Walters) of the Center for Bold Action, a nonprofit that encourages and equips people to live joyfully and effectively for the betterment of their own and others' lives.