Call Center Training
What you'll learn
- Call Center Basics
- Phone Etiquette
- Speaking Like a Star
Requirements
- A notebook and pen to take notes and a suitable internet connection to stream video
Description
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Who this course is for:
- Anyone wanting to understand Call Center Training
Course content
- Preview01:12
Instructor
![TBAE Team Building and Events](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 64"%3E%3C/svg%3E){kind=avatar}
- 4.0 Instructor Rating
- 106 Reviews
- 371 Students
- 7 Courses
We all have strengths and weakness however whether you’re a CEO or cleaner, soft skills training is vital to any organisation to ensure your company culture is united in it’s approach…united in giving the best for it’s staff and delivering the best for your customer.
The team at TBAE would like to share our working and teaching experience as we embark on a journey to a better you! Are you working for a better you? Let’s get started!
TBAE offers non-accredited soft skills courses focusing on behavioral competencies for improved interpersonal skills. These interpersonal skills are essential for building relationships of trust, empathy, and productive interactions within your team. TBAE offers more than 70 skills training courses including courses such as anger management, conflict resolution, change management, creative problem solving, organizational skills, personal productivity, stress management and work-life balance.
With the wide range of skills courses available, you can easily choose the perfect course to complement your conference or team building event. The interpersonal skills learned in these courses can often be more valuable to a team’s long term success than many specific occupational skills. TBAE's soft skills courses are offered as part of / or as a team building / enrichment option.