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Business Process Simplification: Certification
Rating: 4.6 out of 5(175 ratings)
9,089 students

Business Process Simplification: Certification

Map, analyse and simplify complex processes using Lean, gap analysis, future-state design, implementation and control
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
English [Auto],Italian [Auto],

What you'll learn

  • Define a process-simplification opportunity, scope and measurable objective.
  • Map the current state and identify waste, duplication, bottlenecks and hand-offs.
  • Use gap analysis, Lean and PDCA to evaluate simplification opportunities.
  • Design a future-state process that protects customer value and necessary controls.
  • Assess where standardisation or automation can reduce avoidable complexity.
  • Plan testing, implementation, ownership and control of the simplified process.

Course content

6 sections • 58 lectures • 5h 6m total length

  • What is covered in this course?2:05

    In this video, we will explore what is going to be covered in this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • What is the purpose of this course?4:28

    In this video, we will explore the purpose of this course.

Requirements

  • No previous process-simplification or Lean experience is required.
  • You may bring a real process to map and assess during the course.
  • Standard office or process-mapping tools are sufficient.

Description

Complex processes create delay, rework, unnecessary approvals and confusion for customers and employees. Business process simplification removes that friction while protecting the controls and activities that genuinely create value. This course gives you a practical method for simplifying an existing process from diagnosis through implementation and control.


You will learn how to define the simplification opportunity, map the current state and identify waste, duplication, bottlenecks, hand-offs and avoidable complexity. The course brings together process mapping, gap analysis, Lean thinking and PDCA so that proposed changes are based on evidence rather than preference.


You will then design a clearer future state, evaluate automation and standardisation opportunities, and consider the people, data and controls required for the process to work. An eight-stage approach guides the project from definition and analysis through testing, implementation and sustained control.


Practical demonstrations, exercises and reusable templates connect each stage to realistic work. You can follow the course scenario or apply the method to a process in your own organisation. The emphasis is not on removing steps indiscriminately; it is on making the process easier to operate while preserving customer value, compliance and necessary risk controls.


By the end of the course, you will be able to diagnose avoidable complexity, design a simpler future-state process and create an evidence-based route to implementation.

Who this course is for:

  • Process owners responsible for complex or poorly performing workflows.
  • Operations managers seeking to reduce delay, rework and avoidable effort.
  • Business analysts mapping current and future-state processes.
  • Improvement and transformation professionals leading process redesign.

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