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Business Process Management: Certification
Rating: 4.5 out of 5(764 ratings)
9,752 students

Business Process Management: Certification

Define, map, manage, measure and continuously improve business processes using practical BPMN governance and PDCA
Created byRobert Chapman | Business Improvement Solutions
Last updated 8/2026
English
German [Auto],English [Auto],

What you'll learn

  • How to manage critical processes within your business
  • The techniques to successfully manage your business processes
  • How to design and create new business processes
  • The process, steps and techniques you need to deploy new business processes
  • How to improve existing business processes
  • The process, steps and techniques you need to improve existing business processes
  • How to identify processes in need of improvement and how to define these
  • How to balance the people, systems and activities within a business process
  • How to define, map and create lasting changes and new processes that improve overall business performance
  • The techniques to manage your processes long term, ensuring they remain stable and capable

Course content

6 sections • 46 lectures • 4h 35m total length

  • What is covered in this course?2:00

    In this lecture, we will explore what is covered within this course.

  • Disclaimer0:57

    In this video, we will run through a brief disclaimer for this course.

  • What is the purpose of this course?5:14

    In this lecture, we will explore what the purpose of this course is.

Requirements

  • No prior business process management experience is required.
  • Bring a real or example situation to use during the course.
  • A spreadsheet or note-taking tool is helpful but not required.
  • Use the course Q&A if you need help.
  • No specialist software is required.

Description

Business Process Management is an approach which seeks to focus the mind on one central point - "How best can I manage this process?" The methodology and this course are aimed at supporting anyone who owns a process, works within and supports a process or is directly impacted by wider business processes. Business Process Management shows you the right approaches to take when designing and building out new processes, and how to tackle existing processes through process improvement efforts. It is all about HOW you can manage a process to get the best out of it, to keep it operating as optimally as possible and delivering in a capable and stable way.

In this course we will cover off the following:

- Business Process Management: What is it, how to deploy it, its challenges and key techniques.

- Building out a new process: We will run through the 8 stage process you should follow when designing, building and delivering a brand new process.

- Improving an existing process: We will run through the 5 stage process you should follow when defining, analyzing and improving a current process.

- A range of tools and techniques will also be explored through practical demonstrations.

At the end of this course, you will have the confidence to deliver a BPM mindset and approach with all of your processes, old and new. You will know how to successfully manage them, the approaches needed to optimize them and how to track their success. The course is delivered through a healthy mix of theory, how to deploy and practical demonstrations - so you will have the confidence to start deploying BPM within your organization as soon as the course concludes.

Who this course is for:

  • Business and process analysts improving operational performance
  • Process owners responsible for stable and effective workflows
  • Operations managers leading practical change
  • Continuous improvement practitioners applying structured methods

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