
What is Brand Equity all about? And why the best brands care about it?
Why is a focus on branding important to gain & retain customers?
The impact of maximizing brand equity
How you can help your customers move from first hearing about a brand to loving it?
Why do certain marketing/sales initiatives need to come after another to be effective?
Marketing, Sales & Customer Success Ecosystem: How are the different initiatives connected?
Introduction to Tier I & Tier II Strategies
Where should Marketing, Sales & Customer Success be involved in the different stages of a brand journey?
How do the three functions guide the customer along the brand evolution?
Importance of clearly defining a Brand Identity
Tier I Strategy: Segmentation, Targeting, Differentiation, Positioning
Tier II Strategy: The Marketing Mix (Product, Price, Place, Promotion, People, Process)
Defining Brand Elements: Associations, Mantra, Logo etc.
Brand Awareness: Creating Positive Recognition & Recall
Gaining visibility through website setup & integrations
Search Engine Optimization (SEO)
Vertical Aggregators and their benefits
Leveraging Social Media
Social media engagement strategy: Steps to follow on different social media channels for maximum effectiveness
Leveraging awards & recognitions
Creating Online Ads
How the audience comes to trust a brand
How to leverage bloggers, influencers & media
Media features & Website demand generation
Leveraging online courses (MOOCs)
Direct prospect engagements
Indirect prospect engagements
Channel Partnerships
Factors to consider when looking for channel partners
How B2B & B2C selling works
What a persuasive sales conversation looks like
What information to gather for effective selling
How to qualify a prospect
Importance of a CRM
How brand operations are driven by technology
Customer Relationship Management systems
How to customize operational software
Understanding insights reporting
Leveraging advanced/supporting technology like AI
Stack planning - Planning technologies that your business needs
Understanding how to avoid stack fatigue due to overuse of technology
What is performance management & why is it important?
How to avoid technology misuse
Understanding the customer onboarding process
Requirements for successful customer onboarding
Designing a customer onboarding strategy
How to build loyalty and an effective customer success strategy
Importance of listening to customers
How to measure customer experience
Ingredients of brand resonance
Creating strategic flexibility to achieving brand resonance
How is brand resonance achieved?
What differentiates fans from loyal customers?
Course summary
Helpful links
How can Marketers grow a company and sustain its growth without an overdependence on revenues?
Growth requires a holistic approach of product evolution, marketing, sales and customer success; yet most marketers focus only on the marketing-side of growth. A marketer's ultimate goal is to help the company achieve brand resonance. It is a state where its customers become fans - ones who would stay with the company through thick and thin. That is what the likes of Apple and Nike managed to achieve. But how does one get there from infancy?
This course will teach you how to start generating revenues without a heavy spend on your marketing efforts, as a way to achieve brand resonance. It will shift your focus from "what you do" in Marketing, Sales and Customer Success, to "what customers want" from you or your company. You will:
- Achieve the core objective of gaining fans by tapping into what your audience/customer loves.
- Appreciate how digital marketing or sales are only one part of a larger ecosystem.
- Learn how great marketers maximize the effectiveness of every initiative they undertake by timing them right
- Gain frameworks and steps to guide you in practical execution
- Master the rare ability to grow a company without heavy investments